At a Glance
- Tasks: Welcome guests and provide top-notch front-of-house service in a vibrant hotel environment.
- Company: Join TLH Leisure Resort, the go-to destination for leisure in Torquay.
- Benefits: Enjoy free leisure access, discounts, meals on duty, and up to 28 days annual leave.
- Other info: Flexible hours with a friendly team atmosphere and great career growth opportunities.
- Why this job: Be part of a dynamic team and create memorable experiences for guests every day.
- Qualifications: Customer service skills are essential; previous hotel experience is a bonus but not required.
The predicted salary is between 25400 - 25400 £ per year.
TLH Leisure Resort, Belgrave Road, Torquay, TQ2 5HS
It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.
As a Hotel Receptionist, you will be responsible for providing exceptional front-of-house service with a high level of courtesy and professionalism, and for providing a relaxing environment where guests feel refreshed & revived and look forward to repeating the holiday experience.
Previous Hotel Reception experience is desired, but not essential. Good customer service skills are crucial.
Your responsibilities will include:
- Greeting guests and customers warmly, creating an instantly positive first point of contact experience.
- Representing the business with a positive attitude and professional approach.
- Providing customer support and use of resources and product knowledge to assist customers’ queries.
- Taking and directing calls, managing reception daily diaries and hotel information.
- Taking reservations and managing room bookings, including the rooms door card system.
- Completing administrative tasks to an outstanding level of accuracy, including but not limited to filing, delivering and accepting emails, liaising with other hotel departments as required to help continuously enhance the customer experience.
- Maintaining good reception and conference diary updates, for meetings and conferences.
- Maintaining front door security and reporting.
- Putting through the sale of items from Hotel bars and Restaurant.
- Cleaning, organising, and maintaining the reception work area.
Our values – STARS
Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate’s STARS values for this role are:
- Service– Being the welcoming face of TLH when our guests arrive, you will deliver an exceptional guest experience demonstrating excellent interpersonal and organisation skills.
- Teamwork– Working closely with other members of the TLH team, such as the Duty Manager and Porters, supporting each other to create a seamless check-in and checkout process.
- Attitude– A friendly and welcoming attitude with the ability and confidence to help implement and embrace ongoing enhancements to the guest reception experience. Enjoy working with people and aspire to provide the very best service to guests at all times.
- Respect– Being respectful to guests and other members of the TLH team and being able to recognise individual identities.
- Safe and Sustainable– Ensuring safe working practices are maintained and health and safety standards are adhered to.
What we have to offer:
As part of the TLH Team, you will be available to take advantage of exceptional company benefits including:
- Free use of the leisure facilities (during selected times).
- Discounts on Aztec Spa treatments and facilities.
- Discounts on accommodation and Aztec Leisure memberships for friends and family.
- Full induction to ensure you hit the ground running.
- Free staff meals whilst on duty.
- Up to 28 days annual leave.
- Workplace pension scheme (subject to eligibility criteria).
Hours and Rate of pay:
This is a full-time permanent role of 22.5 hours over 3 days, requiring some evening and weekend availability must be flexible on days of work. Early shifts start from 7.30 am and late shifts can finish at 10pm.
Hourly Rate: £12.21 per hour – Aged 21+ (£10.42 per hour for aged 19-20; £10 per hour for aged 18; £9.50 per hour for aged 16-17).
About TLH Leisure Resort
Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.
Ready to apply? Are you ready to join the TLH family? We’d love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.
Receptionist in Torquay employer: Torquay Leisure Hotels Ltd
At TLH Leisure Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork, respect, and operational excellence. As an Operations Manager, you'll not only lead a dedicated team in delivering outstanding guest experiences but also benefit from ongoing development opportunities, free leisure facility access, and a supportive environment that encourages personal growth. Join us in Torquay, where your passion for hospitality can truly shine and make a meaningful impact every day.
Contact Details:
Torquay Leisure Hotels Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Torquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Torquay Leisure Hotels Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Torquay Leisure Hotels Ltd
Don't be shy about reaching out to Torquay Leisure Hotels Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Torquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Torquay Leisure Hotels Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Torquay Leisure Hotels Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
