At a Glance
- Tasks: Manage reservations, handle inquiries, and ensure a smooth booking process for guests.
- Company: Join TLH Leisure Resort, the top choice for hotel-based leisure in Torquay.
- Benefits: Enjoy free leisure facilities, discounts, meals on duty, and up to 28 days annual leave.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a star-studded team and make a real impact in guest experiences.
- Qualifications: Customer service skills, attention to detail, and weekend availability required.
The predicted salary is between 24000 - 36000 £ per year.
It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.
As a Reservations Team Member, you will be part of our Reservations team in a back of house office-based role within our Sales & Marketing department. The role combines administration, email queries, online bookings, group bookings and in-bound telephone reservations. The successful candidate must be a customer service superstar with excellent communication, attention to detail and organisational skills. An understanding of Reservations or Hotel Booking Systems would be an advantage and the successful candidate must have weekend availability.
Your responsibilities will include:
- Dealing efficiently and politely with all telephone, email and internet enquiries
- Ensuring that all reservations are recorded following established procedures with full and clear information and they are input accurately and promptly
- Maximising revenue by converting enquiries, recognising business prospects and taking every opportunity to up-sell, including promoting premium bookings and rebooks
- Entering private and group bookings, group rooming lists and creating invoices
- Effectively communicating with group organisers and private guests in a timely fashion via email and telephone
- Undertaking general administration duties within the department
- Handling payments and ensuring all bookings are paid in full prior to arrival
- Maintaining an excellent understanding of the additional services/products available at TLH Leisure Resort
Our values – STARS
Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate’s STARS values for this role are:
- Service– Excellent written and verbal skills, creating a great first impression and ensuring the booking process runs smoothly for group organisers and private guests
- Teamwork– Work seamlessly alongside both TLH team members and external stakeholders to provide the best possible service to our guests, increasing the likelihood of repeat bookings
- Attitude– Maintain a positive and professional attitude at all times
- Respect– Act in a respectful way and understand that all guests will have individual needs
- Safe and Sustainable– Abide by all health and safety regulations and ensure all booking details are completed in line with company policies and procedures
What we have to offer:
As part of the TLH Team, you will be able to take advantage of exceptional company benefits including:
- Free use of the leisure facilities (during selected times)
- Discounts on Aztec Spa treatments and facilities
- Discounts on accommodation and Aztec Leisure memberships for friends and family
- Full induction to ensure you hit the ground running
- Free staff meals whilst on duty
- Up to 28 days annual leave
- Workplace pension scheme (subject to eligibility criteria)
Hours and Rate of pay:
This is a full-time permanent role of 40 hours over 5 days, requiring some weekend availability.
Private & Group Reservationist in Torquay employer: Torquay Leisure Hotels Ltd
Join TLH Leisure Resort, where we pride ourselves on being the premier choice for hotel-based leisure in Torquay. Our vibrant work culture fosters teamwork and respect, ensuring that every team member feels valued and empowered to grow. With exceptional benefits like free leisure facility access, discounts on spa treatments, and a supportive environment for professional development, TLH is the perfect place for those seeking a rewarding career in hospitality.
Contact Details:
Torquay Leisure Hotels Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Private & Group Reservationist in Torquay
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TLH Leisure Resort. Understand their mission and values, especially the STARS values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since this role is all about dealing with guests and enquiries, make sure you can articulate your thoughts clearly. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate that you’re a true customer service superstar.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining Team TLH. Plus, it’s super easy to do!
We think you need these skills to ace Private & Group Reservationist in Torquay
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your communication and problem-solving skills.
Be Detail-Oriented:Attention to detail is key for this role! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their information is accurate and well-presented.
Tailor Your Application:Don’t just send a generic CV and cover letter. Take a moment to tailor your application to our job description. Mention how your skills align with our STARS values and the specific responsibilities of the Reservations Team Member role.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of all applications. Plus, we love seeing candidates who are proactive about joining Team TLH!
How to prepare for a job interview at Torquay Leisure Hotels Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Private & Group Reservationist. Familiarise yourself with hotel booking systems and common customer service scenarios. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've handled customer queries or resolved issues in the past. This will demonstrate your ability to create a great first impression and ensure smooth booking processes.
✨Emphasise Teamwork
Teamwork is key at TLH, so be ready to discuss how you've worked effectively with others in previous roles. Think of specific instances where collaboration led to success, and highlight your ability to work seamlessly with both team members and external stakeholders.
✨Be Ready to Upsell
Maximising revenue through upselling is part of the job, so come prepared with ideas on how you would promote premium bookings or additional services. This shows that you understand the business side of the role and are eager to contribute to the team's success.
