At a Glance
- Tasks: Lead daily operations across our vibrant hotel resort and ensure exceptional guest experiences.
- Company: Join TLH Leisure Resort, a top choice for leisure in Torquay.
- Benefits: Enjoy free leisure access, discounts, meals on duty, and 28 days annual leave.
- Other info: Be part of a supportive team with strong values and excellent development opportunities.
- Why this job: Make a real impact in hospitality while growing your career in a dynamic environment.
- Qualifications: Experience in hospitality management and a passion for operational excellence.
The predicted salary is between 27872 - 27872 £ per year.
TLH Leisure Resort is entering an exciting new chapter. With a mission to become the Number One choice for Hotel‑Based Leisure in Torquay, we’re building a leadership team that can help us deliver exceptional guest experiences 365 days a year. If you’re an experienced hospitality professional with a passion for operational excellence, people leadership and creating memorable moments, this is your opportunity to make a real impact.
As Operations Manager, you’ll be at the heart of our multi‑hotel resort, overseeing day‑to‑day operations across Front of House, Food & Beverage, guest services and safety standards. You’ll support the General Manager in driving performance, elevating service standards and ensuring our teams feel motivated, supported and empowered. This is a role for someone who thrives on variety, enjoys leading from the front and wants to grow within a dynamic leisure environment.
Key Responsibilities:
- Oversee the smooth running of hotel operations across the resort
- Ensure exceptional guest service through continuous monitoring and improvement of standards
- Lead and support Front of House and F&B teams, ensuring systems and processes run efficiently
- Manage deliveries, stock control and operational administration
- Support recruitment, selection and onboarding of team members
- Build a positive, collaborative working environment with strong morale and engagement
- Champion safe working practices, completing risk assessments and monitoring Health & Safety compliance
- Uphold company policies and lead by example in all areas of operation
Our STARS Values
We’re looking for a leader who naturally embodies our core values:
- Service – You set the standard for excellence and inspire others to follow
- Teamwork – You bring people together, encourage collaboration and lead with confidence
- Attitude – You work with passion, positivity and a genuine love for hospitality
- Respect – You recognise individual strengths and build inclusive, supportive teams
- Safe & Sustainable – You ensure safe working practices and champion responsible operations
What You’ll Gain:
Joining TLH means becoming part of a supportive, ambitious and friendly team — with benefits designed to help you thrive:
- Free use of leisure facilities (selected times)
- Discounts on Aztec Spa treatments and memberships
- Discounts on accommodation for friends & family
- Full induction and ongoing development opportunities
- Free staff meals while on duty
- 28 days annual leave
- Workplace pension scheme (eligibility applies)
Hours and Rate of pay:
A stable, full time role: 40 hours over 5 days, including a mix of early/late shifts with weekend availability. Salary: £27,872 per annum.
About TLH Leisure Resort
Located in the heart of Torquay, TLH Leisure Resort comprises four interconnected hotels — the TLH Derwent, TLH Victoria, TLH Toorak and TLH Carlton — alongside the renowned Aztec Leisure brand. Open 365 days a year, we offer a unique blend of accommodation, entertainment, leisure and spa experiences for guests and locals.
Operations Manager in Torquay employer: Torquay Leisure Hotels Ltd
At TLH Leisure Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork, respect, and operational excellence. As an Operations Manager, you'll not only lead a dedicated team in delivering outstanding guest experiences but also benefit from ongoing development opportunities, free leisure facility access, and a supportive environment that encourages personal growth. Join us in Torquay, where your passion for hospitality can truly shine and make a meaningful impact every day.
Contact Details:
Torquay Leisure Hotels Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Torquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Torquay Leisure Hotels Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Torquay Leisure Hotels Ltd
Don't be shy about reaching out to Torquay Leisure Hotels Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Torquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Torquay Leisure Hotels Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Torquay Leisure Hotels Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
