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- Tasks: Be the friendly face of our hotel, ensuring guest satisfaction and safety during the night.
- Company: Join Team TLH, a vibrant hotel aiming to be Torquay's top leisure destination.
- Benefits: Enjoy free leisure facilities, discounted spa access, and free meals while on duty.
- Other info: Part-time role with flexible hours and great career development opportunities.
- Why this job: Perfect for night owls wanting to gain experience in hospitality and teamwork.
- Qualifications: Must be 18+, previous experience is a plus but not essential.
The predicted salary is between 25500 - 25500 £ per year.
It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.
As a Night Porter, you will be a vital part of the team as you respond to guests’ needs while also doing regular checks to ensure the safety of the building, guests and team members. Applicants must be over the age of 18. Previous experience desirable, but not required.
Responsibilities- Representing the Hotel with a positive attitude and professional appearance
- Providing support and use of resources and product knowledge to assist guest queries
- Tend to the needs of guests or customers for the duration of their stay
- Deal with room servicing requests and luggage handling
- Handle, follow up and communicate any comments or complaints. Pass on to relevant HODs or Managers if unable to handle
- Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift
- Check in late arrivals and check out early departures in line with hotel procedure, so basic computer skills are essential
- Provide efficient and friendly internal support to all departments
- Carry out cleaning duties in the hotel lobby and surrounding areas
- Set up and clean down of entertainment, conferencing and meeting rooms, inclusive of food and beverage service for events and some hotel operations
- Carry out Health and Safety checks around the Hotel and adhere to all Health and Safety Regulations and company policy
- Reporting of maintenance jobs
- Coordinate in the event of a fire evacuation in line with company training
- Service – Responding quickly and professionally to the guests throughout the night aspiring to provide the best service
- Teamwork – Working alongside other members of the TLH team with the ability to follow instructions, prioritising and complete tasks in a timely manner
- Attitude – By maintaining a friendly and welcoming attitude with excellent interpersonal skills you will be able to remain calm under pressure
- Respect – Being respectful to both guests and other team members at all times
- Safe and Sustainable – To ensure the safety of the Hotel, its guests and the TLH team overnight by following health and safety regulations and company policies
- Free use of the leisure facilities (during selected times)
- Discounted use of Aztec Spa facilities
- Discounts on accommodation and Aztec Leisure memberships for friends and families
- Full induction to ensure you hit the ground running
- Free staff meals whilst on duty
- Workplace pension scheme (subject to eligibility criteria)
This is a part-time permanent role of 25.5 hours over 3 nights each week with shift times of 11pm – 7:30am. Night Rate: £12.30 per hour. 18+ only as lone working involved.
Contract DetailsPlease note: this is a fixed term contract which will end in September/October depending on business needs.
Night Porter (3 nights per week) in Torquay employer: Torquay Leisure Hotels Ltd
Contact Detail:
Torquay Leisure Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter (3 nights per week) in Torquay
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who might know someone at TLH. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Be ready for that interview! Brush up on your knowledge about TLH and think of examples from your past experiences that showcase your service skills. We want to see how you can contribute to our mission!
✨Tip Number 3
Show off your personality! When you meet us, let your friendly and welcoming attitude shine through. Remember, we’re looking for team players who can handle pressure with a smile.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing team.
We think you need these skills to ace Night Porter (3 nights per week) in Torquay
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference.
Tailor Your Application: Make sure to tailor your application to the Night Porter role. Highlight any relevant experience or skills that align with our mission of providing top-notch service and teamwork. It shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the team. Remember, we’re looking for efficiency just like in the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Torquay Leisure Hotels Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research Team TLH and its mission. Familiarise yourself with their values and what makes them the number one choice for hotel-based leisure in Torquay. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be interacting with guests regularly. Prepare examples from your past experiences where you've provided excellent customer service or handled difficult situations. Even if you don't have direct experience, think of times when you've helped others or resolved issues.
✨Demonstrate Team Spirit
Teamwork is crucial in this role, so be ready to discuss how you work well with others. Think of instances where you've collaborated with a team to achieve a goal or supported colleagues during busy times. Highlighting your ability to follow instructions and prioritise tasks will also impress the interviewers.
✨Prepare for Health and Safety Questions
Since the role involves ensuring the safety of guests and the hotel, brush up on basic health and safety regulations. Be prepared to discuss how you would handle emergencies or ensure a safe environment. Showing that you take safety seriously will demonstrate your commitment to the role.