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- Tasks: Provide exceptional front-of-house service and create a welcoming environment for guests.
- Company: Join TLH Leisure Resort, the top choice for hotel-based leisure in Torquay.
- Benefits: Enjoy free leisure facilities, discounts, staff meals, and up to 28 days annual leave.
- Why this job: Be part of a star-studded team and make guests feel refreshed and revived.
- Qualifications: Customer service skills are essential; previous hotel experience is a plus but not required.
- Other info: Casual contract with flexible hours, perfect for students looking for part-time work.
The predicted salary is between 12 - 12 £ per hour.
It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.
As a Hotel Receptionist, you will be responsible for providing exceptional front‑of‑house service with a high level of courtesy and professionalism, and for providing a relaxing environment where guests feel refreshed & revived and look forward to repeating the holiday experience. Previous Hotel Reception experience is desired, but not essential. Good customer service skills are crucial.
Your responsibilities will include:
- Greeting guests and customers warmly, creating an instantly positive first point of contact experience.
- Representing the business with a positive attitude and professional approach.
- Providing customer support and use of resources and product knowledge to assist customers’ queries.
- Taking and directing calls, managing reception daily diaries and hotel information.
- Taking reservations and managing room bookings, including the rooms door card system.
- Completing administrative tasks to an outstanding level of accuracy, including but not limited to filing, delivering and accepting emails, liaising with other hotel departments as required to help continuously enhance the customer experience.
- Maintaining good reception and conference diary updates, for meetings and conferences.
- Maintaining front door security and reporting.
- Putting through the sale of items from Hotel bars and Restaurant.
- Cleaning, organising, and maintaining the reception work area.
Our values – STARS
Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate’s STARS values for this role are:
- Service – Being the welcoming face of TLH when our guests arrive, you will deliver an exceptional guest experience demonstrating excellent interpersonal and organisation skills.
- Teamwork – Working closely with other members of the TLH team, such as the Duty Manager and Porters, supporting each other to create a seamless check‑in and checkout process.
- Attitude – A friendly and welcoming attitude with the ability and confidence to help implement and embrace ongoing enhancements to the guest reception experience. Enjoy working with people and aspire to provide the very best service to guests at all times.
- Respect – Being respectful to guests and other members of the TLH team and being able to recognise individual identities.
- Safe and Sustainable – Ensuring safe working practices are maintained and health and safety standards are adhered to.
What we have to offer:
As part of the TLH Team, you will be available to take advantage of exceptional company benefits including:
- Free use of the leisure facilities (during selected times).
- Discounts on Aztec Spa treatments and facilities.
- Discounts on accommodation and Aztec Leisure memberships for friends and family.
- Full induction to ensure you hit the ground running.
- Free staff meals whilst on duty.
- Up to 28 days annual leave.
- Workplace pension scheme (subject to eligibility criteria).
Hours and Rate of pay:
This is a casual contract up to 37.5 hours over 5 days, requiring evening and weekend availability. Early shifts start from 7.30 am and late shifts can finish at 10pm. Hourly Rate: £12.21 per hour – Aged 21+ (£10.42 per hour for aged 19-20; £10 per hour for aged 18; £9.50 per hour for aged 16-17).
About TLH Leisure Resort
Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter‑linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well‑renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.
Ready to apply? Are you ready to join the TLH family? We’d love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.
Hotel Receptionist – Casual in Torquay employer: Torquay Leisure Hotels Ltd
Contact Detail:
Torquay Leisure Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist – Casual in Torquay
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, facilities, and local attractions. This way, when you chat with guests, you can provide them with top-notch recommendations and make their stay even better.
✨Tip Number 2
Practice your warm greetings and friendly banter. First impressions matter, so work on your smile and how you introduce yourself. A positive attitude goes a long way in making guests feel welcome right from the get-go!
✨Tip Number 3
Teamwork is key! Connect with your future colleagues and understand how each role contributes to the guest experience. Building rapport with the team will help create a seamless check-in and checkout process, making everyone's job easier.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining the TLH family. Let’s get you in for that interview!
We think you need these skills to ace Hotel Receptionist – Casual in Torquay
Some tips for your application 🫡
Show Your Personality: When writing your CV and cover letter, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our STARS values.
Tailor Your Application: Make sure to customise your CV and cover letter for the Hotel Receptionist position. Highlight any relevant experience or skills that match the job description, especially your customer service skills and teamwork abilities.
Be Professional Yet Friendly: Remember, as a Hotel Receptionist, you’ll be the first point of contact for our guests. Use a professional tone in your application, but also keep it warm and inviting to reflect the friendly atmosphere we aim to create at TLH.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your commitment to joining the TLH family!
How to prepare for a job interview at Torquay Leisure Hotels Ltd
✨Know the Company
Before your interview, take some time to research TLH Leisure Resort. Understand their mission to be the 'Number One choice for all Hotel Based Leisure in Torquay' and how they operate. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your friendly and welcoming attitude during the interview, as this is crucial for creating a positive first impression.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling difficult guests, and managing multiple tasks. Practising your responses will help you feel more confident. Remember to highlight your ability to work closely with others, as teamwork is a core value at TLH.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your respect for the role and the company. Plus, it sets the tone for the kind of professional attitude you’ll bring to the reception desk.