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For Companies At a Glance
- Tasks: Provide exceptional front-of-house service and manage guest bookings.
- Company: A leisure hotel chain in beautiful Torquay.
- Benefits: Competitive pay, flexible shifts, discounts on leisure facilities, and free staff meals.
- Why this job: Join a friendly team and create memorable experiences for guests.
- Qualifications: Previous experience is a plus, but not essential; a passion for customer service is key.
- Other info: Flexible hours and a supportive work environment await you!
The predicted salary is between 25400 - 25400 £ per year.
A leisure hotel chain in Torquay is seeking a dedicated Hotel Receptionist to provide exceptional front-of-house service. The successful candidate will be responsible for greeting guests warmly, managing bookings, and ensuring a positive customer experience. Previous experience is desired but not essential.
This full-time role includes flexible shifts and a competitive hourly wage of £12.21 for those aged 21+. Join the TLH family and enjoy various employee benefits including discounts on leisure facilities and free staff meals.
Guest Experience Concierge - Hotel Front Desk (Flexible Shifts) in Torquay employer: Torquay Leisure Hotels Ltd
Contact Detail:
Torquay Leisure Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Concierge - Hotel Front Desk (Flexible Shifts) in Torquay
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with their services and what makes them special. When you walk in for that interview, you’ll impress them with your knowledge and enthusiasm.
✨Tip Number 2
Practice your people skills! As a Guest Experience Concierge, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and complaints.
✨Tip Number 3
Dress to impress! Even if the job is casual, showing up looking sharp can make a great first impression. It shows you care about the role and are ready to represent the hotel professionally.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly. Plus, it’s a great way to stay updated on any new opportunities that pop up in the future.
We think you need these skills to ace Guest Experience Concierge - Hotel Front Desk (Flexible Shifts) in Torquay
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for providing exceptional guest experiences.
Tailor Your Application: Make sure to tailor your application to the role of Guest Experience Concierge. Highlight any relevant experience or skills that align with greeting guests and managing bookings, even if it’s from a different job.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your key qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at TLH.
How to prepare for a job interview at Torquay Leisure Hotels Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel chain and its values. Familiarise yourself with their services, amenities, and any recent news. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Practice Your Greeting
As a Guest Experience Concierge, your first impression is crucial. Practice a warm and welcoming greeting. Think about how you would greet a guest at the front desk and be ready to demonstrate that friendly approach during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Even if you don’t have direct experience in hospitality, think of situations where you went above and beyond for someone. This will highlight your ability to create positive experiences for guests.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.