At a Glance
- Tasks: Create unforgettable experiences for guests and ensure top-notch service at our resort.
- Company: Join the vibrant TLH Leisure Resort team, where teamwork and support are key.
- Benefits: Enjoy free meals, discounts on facilities, and up to 28 days annual leave.
- Other info: Opportunities for career progression in a dynamic hospitality setting.
- Why this job: Be part of a fun, inclusive environment that values your growth and development.
- Qualifications: A positive attitude and a passion for customer service are essential.
The predicted salary is between 20000 - 24000 £ per year.
At TLH Leisure Resort, we recognise our success is down to the contribution made by each member of our team. That’s why we’re passionate about great team working and supporting the development of all.
Our values - STARS
- Service – Provide exemplary service to our guests and help to create positive memories
- Teamwork – Trust and support one another. Take advantage of training opportunities as they arise
- Attitude – Adopt a positive, fun and supportive approach. Embrace change and remain transparent in what you do
- Respect – Respect guests and colleagues, recognise individual identities, strengths and roles
- Safe & Sustainable – Reduce waste and plastic use. Provide a safe environment for all by understanding risks
At TLH Leisure Resort, we’re committed to supporting the personal and professional development of all team members, helping to ensure they can grow to be ‘the best they can be’ at work and can achieve their full potential. We recognise, and value, the diversity of experience that our team members have to offer and are committed to building an inclusive workplace where individual skills are nurtured, and new learning opportunities are provided.
We aim to provide our team with a varied and competitive range of employment benefits:
- All-year-round work opportunities
- Comprehensive induction and training provided with ongoing support
- On-site canteen facility offering free staff meals and refreshments whilst on duty
- Team Discount Scheme for all TLH team members, including free use of the swimming pool and Gym, and discounted use of other facilities across Aztec Leisure
- TLH operates a workplace pension scheme (subject to eligibility criteria)
- Discounts on Aztec Spa treatments and facilities
- Discounts on accommodation and Aztec Leisure memberships for friends and family
- Up to 28 days annual leave (Additional annual leave for long service)
The key to our success is our team members here at TLH Leisure Resort. The team is very important to us and is the heart of our business. Happy customers are our prime concern and all of our team are trained in the highest standards of customer service, together with the skills required to do their job.
Guest Experience Associate - Front of House in Torquay employer: Torquay Leisure Hotels Ltd
At TLH Leisure Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork, respect, and operational excellence. As an Operations Manager, you'll not only lead a dedicated team in delivering outstanding guest experiences but also benefit from ongoing development opportunities, free leisure facility access, and a supportive environment that encourages personal growth. Join us in Torquay, where your passion for hospitality can truly shine and make a meaningful impact every day.
Contact Details:
Torquay Leisure Hotels Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Associate - Front of House in Torquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Torquay Leisure Hotels Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Torquay Leisure Hotels Ltd
Don't be shy about reaching out to Torquay Leisure Hotels Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Associate - Front of House in Torquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Torquay Leisure Hotels Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Torquay Leisure Hotels Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
