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- Tasks: Serve breakfast and dinner, ensuring excellent customer service and teamwork.
- Company: Join TLH Leisure Resort, a vibrant hotel group in the heart of Torquay.
- Benefits: Enjoy free leisure facilities, discounts, staff meals, and up to 28 days annual leave.
- Why this job: Be part of a fun team, meet new people, and develop your hospitality skills.
- Qualifications: No prior experience needed; just bring a positive attitude and willingness to learn.
- Other info: Flexible hours with competitive pay rates based on age.
It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.
As a Restaurant Server you will bring energy, personality and great work ethic to our hotel restaurants. This is a sociable role where guests and colleagues will appreciate when you deliver great service with a smile! Greeting and serving guests, you’ll soon build a rapport and love catching up with them each day. As each service ends, great teamwork, pride in your surroundings and attention to detail will ensure our restaurants are cleaned, re-set and ready to go again.
Your responsibilities will include:
- To ensure a high level of customer service is maintained
- To serve breakfast and dinner to our Hotels Guests and functions when required
- To ensure you work and operate with health and safety guidelines
- To keep all areas within the workers remit clean, tidy and organised
Our values – STARS
Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate’s STARS values for this role are:
- Service – Providing a quick and accurate service to our guests whilst ensuring excellent customer service at all times
- Teamwork – Working closely with other members of the TLH team, supporting each other to ensure the correct meals go to the correct guests
- Attitude – You will have a confident and cheerful attitude with the ability to work well under pressure while remaining professional
- Respect – Being kind and considerate to all guests and other members of the TLH team
- Safe and Sustainable – To ensure that safe working practices are being maintained during food service times.
What we have to offer:
As part of the TLH Team, you will be available to take advantage of exceptional company benefits including:
- Free use of the leisure facilities (during selected times)
- Discounts on Aztec Spa treatments and facilities
- Discounts on accommodation and Aztec Leisure memberships for friends and family
- Full induction to ensure you hit the ground running
- Free staff meals whilst on duty
- Up to 28 days annual leave
- Workplace pension scheme (subject to eligibility criteria)
Hours and rate of pay:
This is a casual role which will be comprised of split shifts and will require some weekday and weekend availability.
Breakfast service: 7.30am – 11.00am/11.30am (dependent on Hotel)
Dinner service: 5.30pm – 9.00pm
Hourly Rate: £12.21 per hour – Aged 21+ (£10.42 per hour for aged 19-20; £10 per hour for aged 18; £9.50 per hour for aged 16-17)
About TLH Leisure Resort
Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.
Ready to apply?
Are you ready to join Team TLH? We’d love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.
Alternatively please send your CV and a covering letter to:
Write to: HR Department, TLH Leisure Resort, Belgrave Road, Torquay, TQ2 5HL
Contact Detail:
Torquay Leisure Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Server
✨Tip Number 1
Familiarise yourself with the TLH Leisure Resort and its values, especially the STARS values. Understanding their commitment to service, teamwork, attitude, respect, and safety will help you align your responses during the interview.
✨Tip Number 2
Showcase your personality! As a Restaurant Server, being sociable is key. Prepare to share examples of how you've built rapport with customers in previous roles, as this will demonstrate your ability to connect with guests.
✨Tip Number 3
Be ready to discuss your experience with teamwork. Think of specific instances where you supported colleagues or worked together to solve problems, as this role heavily relies on collaboration with other team members.
✨Tip Number 4
Prepare for questions about handling pressure. Since the role involves busy service times, think of examples where you've successfully managed stress while maintaining excellent customer service.
We think you need these skills to ace Restaurant Server
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Restaurant Server at TLH Victoria Hotel. Highlight your customer service skills and ability to work in a team in your application.
Tailor Your CV: Customise your CV to reflect the STARS values mentioned in the job description. Emphasise your experience in providing excellent service, teamwork, and maintaining a positive attitude under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've delivered great service in previous positions and why you want to join Team TLH.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a restaurant server.
How to prepare for a job interview at Torquay Leisure Hotels Ltd
✨Show Your Personality
As a Restaurant Server, your energy and personality are key. Be sure to showcase your cheerful attitude during the interview. Share anecdotes that highlight your ability to connect with guests and create a welcoming atmosphere.
✨Demonstrate Teamwork Skills
Teamwork is essential in this role. Prepare examples of how you've successfully worked with others in previous jobs. Emphasise your ability to support colleagues and ensure smooth service, as this aligns with TLH's values.
✨Highlight Customer Service Experience
Customer service is at the heart of being a Restaurant Server. Be ready to discuss your past experiences in providing excellent service. Mention specific instances where you went above and beyond to ensure guest satisfaction.
✨Understand Health and Safety Guidelines
Familiarise yourself with health and safety practices relevant to food service. During the interview, express your commitment to maintaining a safe working environment and your understanding of the importance of these guidelines.
