At a Glance
- Tasks: Lead the Reservations team, handling bookings and customer queries with excellence.
- Company: Join TLH Leisure Resort, a top leisure destination in Torquay, open all year round.
- Benefits: Enjoy free leisure access, discounts, staff meals, and up to 28 days annual leave.
- Other info: Flexible hours available; part-time and full-time options to suit your schedule.
- Why this job: Be part of a vibrant team, enhance your hospitality skills, and make a real impact.
- Qualifications: Previous hotel or guest services experience is essential; weekend availability required.
TLH Leisure Resort, Belgrave Road, Torquay, TQ2 5HS
It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.
As a Reservations Team Leader, you will be a key part of our Private Reservations team within our Sales & Marketing department, providing an excellent level of customer service at all times. The role requires leading by example and supporting the rest of the team as needed with administration, e-mail queries, online bookings and in-bound telephone reservations. This is a back of house office-based role rather than a front desk customer facing role.
The successful candidate must have previous Hotel or Guest Services experience, and at least some weekend availability.
Your responsibilities will include:
- Deal efficiently and politely with all telephone, email and internet enquiries
- Ensure that all reservations are recorded following established procedures and that they are input accurately & promptly onto the system
- Maximize revenue by converting enquiries, recognising business prospects and promoting premium bookings & re-books
- Identify opportunities to improve performance and efficiency of the team, including current systems and procedures
- Support with the delivery of ongoing training for other team members within the department
Our Values – STARS
Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate’s STARS values for this role are:
- Service – Excellent written and verbal communication skills, providing a great first impression for all of our guests
- Teamwork – Supporting & assisting the department as needed, keeping the team motivated in their day-to-day tasks
- Attitude – A positive leadership style with a passion for hospitality
- Respect – Being respectful to guests & other members of the TLH team, and being able to recognise individual identities
- Safe and Sustainable – Abiding by all Health & Safety guidelines to create a safe working environment
What we have to offer:
As part of the TLH Team, you will be available to take advantage of exceptional company benefits including:
- Free use of the leisure facilities (during selected times)
- Discounts on Aztec Spa treatments and facilities
- Discounts on accommodation and Aztec Leisure memberships for friends and family
- Full induction to ensure you hit the ground running
- Free staff meals whilst on duty
- Up to 28 days annual leave
- Workplace pension scheme (subject to eligibility criteria)
Hours and Rate of Pay:
There is the potential for both a part-time role of 24 hours over 3 days or a full-time role of 40 hours over 5 days. Both roles will require at least one day of weekend availability.
Hourly Rate: £12.50 per hour.
About TLH Leisure Resort
Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.
Ready to apply?
Are you ready to join the TLH family? We’d love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.
Alternatively please send your CV and a covering letter to:
Write to: HR Department, TLH Leisure Resort, Belgrave Road, Torquay, TQ2 5HL
#J-18808-LjbffrReservations Team Leader in Torquay employer: Torquay Leisure Hotels Ltd
At TLH Leisure Resort, we pride ourselves on being a fantastic employer, offering a vibrant work culture that values teamwork and respect. As a Reservations Team Leader, you will benefit from exceptional perks such as free leisure facility access, discounts on spa treatments, and a supportive environment that fosters personal and professional growth. Join us in the heart of Torquay, where your contributions will help us achieve our mission of being the number one choice for hotel-based leisure.
Contact Details:
Torquay Leisure Hotels Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Team Leader in Torquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Torquay Leisure Hotels Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Torquay Leisure Hotels Ltd
Don't be shy about reaching out to Torquay Leisure Hotels Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Team Leader in Torquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Torquay Leisure Hotels Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Torquay Leisure Hotels Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
