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- Tasks: Provide 1st/2nd line IT support to schools in Monmouthshire.
- Company: Join a collaborative team supporting education across multiple local councils.
- Benefits: Enjoy a fixed-term contract with opportunities for professional growth and development.
- Why this job: Make a real difference in schools while working in a supportive, values-driven environment.
- Qualifications: Experience in desktop support and strong communication skills are essential.
- Other info: Welsh language skills are a plus, but not required.
The predicted salary is between 30000 - 42000 £ per year.
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Schools Desktop Support Analyst, Pontypool
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Client:
Torfaen LA
Location:
Pontypool, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2e780aa6d124
Job Views:
5
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
Schools Desktop Support Analyst (Monmouthshire Primary Schools) – SRS
2 YEAR FIXED TERM CONTRACT
The Schools Desktop Support Analyst role will join an established SRS Education Team covering schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport. The SRS Education Team is a multi-site team based across Usk and Newport main offices and the partner schools delivering SLAs and project work dependant on service need. For the purpose of this post the role will be based across Monmouthshire Primary Schools.
Our core values guide everything we do in our day to day practices and interactions with our key partners, the wider community and our colleagues.
Our core values are:
People – trusting, supporting, contributing and helping one another.
Sharing – Keeping everyone informed, Clear and simple communications, Open and Transparent, Sharing Knowledge.
Practices – Leading and managing consistently, Operating Professionally, Developing and growing our people, being inclusive when making decisions.
Adding Value – Caring about SRS performance, Caring about our customers, Delivering high quality, value for money services, making a difference to our customers.
Common Purpose – Being courageous in leading collaborative projects, pioneering in our field, owning and resolving our own problems, being masters of our own futures.
As a successful Schools Desktop Support Analyst, you will:
•Provide 1st/2nd line support to schools across the region;
• Have experience of desktop support;
• Provide escalation to 3rd line where necessary.
• Strive to meet and exceed Service Level Agreement (SLA) performance targets;
• Have a good working knowledge of IT hardware and software;
• Have an excellent communication style meeting the needs of different levels of understanding in providing support and advice to schools;
• Work and adapt to both working within a team and individually.
The SRS is a collaboration of five public sector organisations ICT departments with Torfaen County Borough Council as the lead employer.
Welsh Language Skills are desirable for this post but not essential.
This post is subject to an Enhanced Disclosure Application to the Disclosure & Barring Service (DBS) and Gwent Police Vetting which will need to be met before the post can be offered.
You are welcome to submit your application in English or in Welsh. Each application will be treated equally.
Safeguarding Statement
Torfaen LA is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
DescriptionSupporting documentsEmployerLocation
Schools Desktop Support Analyst (Monmouthshire Primary Schools) – SRS
2 YEAR FIXED TERM CONTRACT
The Schools Desktop Support Analyst role will join an established SRS Education Team covering schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport. The SRS Education Team is a multi-site team based across Usk and Newport main offices and the partner schools delivering SLAs and project work dependant on service need. For the purpose of this post the role will be based across Monmouthshire Primary Schools.
Our core values guide everything we do in our day to day practices and interactions with our key partners, the wider community and our colleagues.
Our core values are:
People – trusting, supporting, contributing and helping one another.
Sharing – Keeping everyone informed, Clear and simple communications, Open and Transparent, Sharing Knowledge.
Practices – Leading and managing consistently, Operating Professionally, Developing and growing our people, being inclusive when making decisions.
Adding Value – Caring about SRS performance, Caring about our customers, Delivering high quality, value for money services, making a difference to our customers.
Common Purpose – Being courageous in leading collaborative projects, pioneering in our field, owning and resolving our own problems, being masters of our own futures.
As a successful Schools Desktop Support Analyst, you will:
•Provide 1st/2nd line support to schools across the region;
• Have experience of desktop support;
• Provide escalation to 3rd line where necessary.
• Strive to meet and exceed Service Level Agreement (SLA) performance targets;
• Have a good working knowledge of IT hardware and software;
• Have an excellent communication style meeting the needs of different levels of understanding in providing support and advice to schools;
• Work and adapt to both working within a team and individually.
The SRS is a collaboration of five public sector organisations ICT departments with Torfaen County Borough Council as the lead employer.
Welsh Language Skills are desirable for this post but not essential.
This post is subject to an Enhanced Disclosure Application to the Disclosure & Barring Service (DBS) and Gwent Police Vetting which will need to be met before the post can be offered.
You are welcome to submit your application in English or in Welsh. Each application will be treated equally.
Safeguarding Statement
Torfaen LA is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
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Schools Desktop Support Analyst employer: Torfaen LA
Contact Detail:
Torfaen LA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Schools Desktop Support Analyst
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used in schools, particularly those relevant to Monmouthshire Primary Schools. This knowledge will help you demonstrate your understanding of the environment you'll be working in.
✨Tip Number 2
Highlight any previous experience you have in providing 1st and 2nd line support, especially in educational settings. Be ready to discuss specific examples during the interview that showcase your problem-solving skills.
✨Tip Number 3
Prepare to discuss how you would handle communication with staff at different levels of technical understanding. Being able to convey complex information simply is crucial for this role.
✨Tip Number 4
Research the core values of the SRS Education Team and think about how your personal values align with theirs. Be prepared to share examples of how you've embodied these values in your previous roles.
We think you need these skills to ace Schools Desktop Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Schools Desktop Support Analyst position. Tailor your application to highlight your relevant experience in desktop support and IT knowledge.
Highlight Communication Skills: Since the role requires excellent communication skills, make sure to provide examples in your CV or cover letter that demonstrate your ability to communicate effectively with different audiences, especially in a school environment.
Showcase Teamwork and Adaptability: The job involves working both independently and as part of a team. Include specific examples in your application that showcase your ability to collaborate with others and adapt to changing situations.
Emphasise Commitment to Values: Familiarise yourself with the core values of the SRS Education Team. In your application, express how your personal values align with theirs, particularly in areas like trust, support, and adding value to the community.
How to prepare for a job interview at Torfaen LA
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Schools Desktop Support Analyst. Be prepared to discuss how your experience aligns with providing 1st/2nd line support and your knowledge of IT hardware and software.
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical staff or students, as this will demonstrate your ability to meet diverse needs.
✨Familiarise Yourself with Core Values
The SRS Education Team has core values that guide their operations. Familiarise yourself with these values—People, Sharing, Practices, Adding Value, and Common Purpose—and think of examples from your past experiences that reflect these principles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Prepare by thinking of specific instances where you resolved technical issues or exceeded service level agreement targets in previous roles.