[Internal] Pensions Operations Manager

INTERNAL JOB. This vacancy is only available to Torfaen County Borough Council (TCBC) employees and agency workers currently engaged with TCBC.

Are you passionate about pensions and ready to take on a senior management role in a dynamic and forward-thinking organisation? The Greater Gwent (Torfaen) Pension Fund is looking for a highly motivated and experienced individual to join our exceptional team. This is a unique opportunity to make a significant impact in the administration and management of our pension fund, ensuring that our members receive the highest level of service and support.

About us

The Greater Gwent (Torfaen) Pension Fund is a Local Government Pension Scheme (LGPS) serving 57 active employers and 64,000 members. Our mission is to deliver excellent pension services and safeguard the financial wellbeing of our scheme members and pensioners over the long term. We are committed to maintaining the highest standards of governance, transparency, and customer service.

The Role

As the Pensions Operations Manager, you will:

• proactively contribute towards the delivery of the Pension Fund’s Business Plan and Administration Strategy
• be responsible for overseeing the day-to-day operations of the pension fund, including the management and direction of four teams delivering the Pension Benefits, Payroll, Systems and Communications of the Fund
• ensure compliance with regulatory requirements, and continuously improving our processes and systems.
• play a crucial role in ensuring the efficient and effective administration of the pension fund, providing support and guidance to our members and scheme employers whilst contributing to the strategic direction of the fund.

Qualifications and Experience

You will be expected to have:

• Proven experience in pensions administration with a deep understanding of pension regulations and legislation.
• Strong management skills, with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills, with a focus on customer service.
• Strong organisational skills with strong attention to detail and the ability to manage multiple tasks simultaneously.
• Relevant professional qualifications, such as CIPP or equivalent.

For an informal discussion regarding this vacancy please contact Tracy Morton, Operations Manager, tracy.morton@torfaen.gov.uk.

You must demonstrate how you meet the Essential criteria listed in the attached Person Specification in order to secure an interview.

How to apply Guidance for applicants Torfaen County Borough Council.

Torfaen County Borough Council strives to be a fair, supportive and effective employer. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The Council expects all employees, paid or unpaid, to share this commitment. We value the range of experiences that a diverse workforce brings and therefore we welcome applications from people of all backgrounds and under-represented groups.

Welsh Language Skills are desirable for this post but not essential. You are welcome to submit your application in English or in Welsh. Each application will be treated equally. We are a registered Disability Confident Leader and are committed to the employment and career development of disabled people. Our Guaranteed Interview scheme guarantees that people with disabilities will be invited to interview, so long as they meet the essential requirements for the role. If you have a health condition, are neurodivergent, or use British sign language, and need to discuss reasonable adjustments, please contact the recruiting manager. We can only work with you to arrange adjustments if we are made aware of your requirements prior to your application submission, test or interview.

Please ensure that you only apply for this position via Torfaen Council’s vacancies website. CVs and applications submitted to any other websites are not received by us.

Basis: Full Time

Package: Permanent