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For Companies At a Glance
- Tasks: Manage delivery of user-centred digital services and inspire teams to thrive.
- Company: Join Torchbox, a leading digital marketing agency for charities and NGOs.
- Benefits: Enjoy remote work options, competitive salary, bonuses, and a wellness programme.
- Why this job: Be part of a purpose-led company that values employee ownership and impactful work.
- Qualifications: Experience as a Delivery Manager or Project Manager, preferably in agency or non-profit sectors.
- Other info: Flexible working arrangements and a commitment to inclusivity.
The predicted salary is between 35235 - 52825 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Base salary: £35,235 – £52,825 per annum*
All salaries listed on our roles are based on UK salary bands, however if you\’d like more information on the bands for your country give us a shout.
Delivery Manager – fixed term 6-12 months
A bit about Torchbox
We\’re the digital marketing specialists for many of the biggest charities in the UK; we build digital products for international NGOs, governments and universities; and we created Wagtail CMS, used by Google, NASA, the NHS and thousands more.
Our diverse team of over 120 people is mostly UK-based but with a significant presence in Manila as well as a network of people around the world.
We are on a mission to set a new standard for a purpose-led business. Torchbox is 100% employee-owned – everyone is a co-owner from day one and we are building an amazing, progressive ownership and learning culture. If you are excited about this mission, it\’s a great time to join.
We are looking for a Delivery Manager to join our team
Our Delivery Managers exist to increase value for team members, Torchbox and our clients. We aim to create a culture and environment that enables teams to thrive, collaborate, and produce impactful work. You will spend your time managing the delivery of user-centred digital services, inspiring teams by helping them connect their contributions to the missions of our amazing clients. You\’ll be an adept Agile practitioner with excellent facilitation and coaching skills, who can respond quickly to change and make sense of ambiguity. You will use your experience to remove obstacles, manage risks, communicate progress and ensure excellence. Although not essential, we\’re particularly interested in hearing from you if you have experience working with globally distributed teams.
Your responsibilities will include:
- Ticket Creation and Refinement: Work with the team to develop detailed, well-defined tickets for upcoming tasks.
- Backlog Management: Regularly review and prioritise the project backlog, refining and updating tickets as needed to reflect changes in project scope or requirements.
- Stakeholder Collaboration: Work closely with stakeholders to gather requirements, clarify specifications, and ensure tickets accurately represent the work to be done.
- Project planning: Coordinate with cross-functional teams to ensure smooth delivery of project milestones.
- Status Reporting: Provide regular updates on project progress to key stakeholders.
- Quality Assurance: While testing is a shared team responsibility, the Delivery Manager is accountable for fostering a culture of quality and ensuring deliverables meet expectations before being shared with the client.
- Budget Management: Oversee project budgets, ensuring that team and client are aware of both current project spend and forecast spend. Identify and address any budgetary issues proactively to prevent cost overruns.
Our Delivery Managers have the following skills:
- Proven experience as a Delivery Manager or Project Manager with agency experience or/and experience in the Not for Profit and/or Public Sectors.
- Strong understanding of Agile methodologies and experience with project management tools.
- Excellent organisational skills with a keen eye for detail.
- Effective communication and interpersonal skills to collaborate with multidisciplinary teams.
- Ability to manage multiple projects simultaneously and adapt to changing priorities.
- Experience of delivering to the GDS service standard is desired but not essential
What we offer
- Become a co-owner of Torchbox, shape our success and share in the rewards
- Work with awesome clients doing rewarding, purposeful work
- Competitive salary + annual review + bonuses
- Ethical pension scheme, with a 6% contribution from Torchbox
- 27 days holiday, plus public holidays
- Fully remote, hybrid, office full-time, whatever works for you
- Training and conference budget to discover new ideas
- Paid time off to volunteer for causes that matter to you
- Health schemes and access to mental health support
- Electric car salary sacrifice scheme (UK only)
- Wellness programme and cycle-to-work scheme, alongside other lovely things that are good for you and the environment
- Some pretty epic socials (virtual and in-person), weekly free veggie lunches in the offices and a bunch of other cool stuff we\’d love to tell you about
The money bit
* As an employee-owned company our remuneration is made up of two parts, your base salary £35,235 – £52,825 per annum and your tax-free co-owner bonus of £3,600 which is prorated and paid quarterly. There is an additional profit share scheme.
The application process
The closing date for this role is Wednesday 6th August 2025
The application process will consist of 2 stages, these will be:
- 45-minute first-stage interview, we will ask you more about your previous work experience and skills. You\’ll also get a chance to learn more about Torchbox and the role
- A 60-minute final stage interview, will be a panel interview with 2-3 members of the team. We will delve more into your experience and ask you some competency-based questions.
Everyone is welcome
We\’re committed to being an inclusive employer, from recruitment to everyday life. If you need help or have questions – give us a shout – [email protected]
No agencies, please.
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Delivery Manager - fixed term 6-12 months employer: Torchbox
Contact Detail:
Torchbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager - fixed term 6-12 months
✨Tip Number 1
Familiarise yourself with Agile methodologies, as this role requires a strong understanding of them. Consider taking a short online course or reading up on Agile practices to demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Prepare examples from your past experience that showcase your ability to manage multiple projects and adapt to changing priorities. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 3
Research Torchbox and their clients to understand their mission and values. Being able to articulate how your skills align with their purpose-led approach will set you apart in the interviews.
✨Tip Number 4
Network with current or former employees of Torchbox on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your interviews.
We think you need these skills to ace Delivery Manager - fixed term 6-12 months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Delivery Manager or Project Manager, especially in agency settings or the Not for Profit and Public Sectors. Use keywords from the job description to align your skills with what Torchbox is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for purpose-led work and your understanding of Agile methodologies. Mention specific experiences where you've successfully managed projects and collaborated with diverse teams.
Showcase Your Skills: In your application, emphasise your organisational skills, attention to detail, and ability to manage multiple projects. Provide examples of how you've adapted to changing priorities and communicated effectively with stakeholders.
Prepare for Interviews: Anticipate questions related to your previous work experience and skills. Be ready to discuss your approach to project planning, backlog management, and quality assurance. Familiarise yourself with the GDS service standard, even if you don't have direct experience.
How to prepare for a job interview at Torchbox
✨Understand Agile Methodologies
As a Delivery Manager, you'll need to demonstrate your understanding of Agile practices. Brush up on Agile principles and be ready to discuss how you've applied them in previous roles, especially in managing teams and projects.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully collaborated with stakeholders and multidisciplinary teams. Highlight any experiences where your communication skills helped resolve conflicts or clarify project requirements.
✨Prepare for Competency-Based Questions
Expect competency-based questions during the panel interview. Think of specific situations where you've managed risks, removed obstacles, or ensured quality in project delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with Torchbox's Mission
Torchbox is a purpose-led business, so it's important to align with their mission. Research their work with charities and NGOs, and be prepared to discuss why you're excited about contributing to such impactful projects.
