At a Glance
- Tasks: Drive growth and deliver impactful outcomes for charity clients through digital strategies.
- Company: Join Torchbox, a leading digital marketing specialist for charities and NGOs.
- Benefits: Competitive salary, co-ownership, flexible working, and wellness programmes.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real difference in the charity sector while shaping your career.
- Qualifications: Experience in account management or product direction within a digital agency.
The predicted salary is between 55989 - 75000 £ per year.
Base salary range: £55,989 - £75,000 per annum. We're looking for a Client Partner - Charity Sector on a 12 month fixed term contract.
A bit about Torchbox: We’re the product and digital marketing specialists for many of the biggest charities in the UK; we build digital products for international NGOs, governments and universities; and we created Wagtail CMS, used by Google, NASA, the NHS and thousands more. Our diverse team of over 120 people is mostly UK-based but with a significant presence in Manila as well as a network of people around the world. We are on a mission to set a new standard for a purpose-led business. Torchbox is 100% employee-owned - everyone is a co-owner from day one and we are building an amazing, progressive ownership and learning culture. If you are excited about this mission, it’s a great time to join.
What we’re looking for: Our Client Partners drive growth, support strategic planning, and deliver impactful outcomes for our charity clients. This role would suit someone with proven experience in an Account or Product Director or similar role within a digital agency. You’ll be responsible for managing and growing key charity accounts, building strong relationships with senior stakeholders, and identifying new business opportunities. Client Partners play a vital role in ensuring our services and commercial priorities align with client objectives - driving successful outcomes and fostering long-term, trusted partnerships. You’ll be working primarily in a world of digital strategy, website replatforming, product development and emergent AI services. Note: This is a senior client services role, but not part of the executive leadership team.
Role Requirements:
- The Human:
- Leadership & influence: Ability to inspire and lead teams, influence decision-makers, and drive strategic initiatives.
- Strategic thinking: Capable of developing long-term plans that align with both client and company goals.
- Problem-solving: Strong analytical skills to resolve complex client challenges effectively.
- Relationship building: Proven experience maintaining long-term, trusted relationships with senior stakeholders.
- Communication: Excellent verbal and written communication, able to translate complex ideas clearly and persuasively.
- The Technical:
- Digital delivery: Experience leading CMS replatforms, website redesigns, or complex design & build projects in a client-facing agency environment.
- Commercial acumen: Strong understanding of business operations, account management, and revenue growth strategies.
- Strategic planning & account growth: Skilled in account planning, retention strategies, and identifying new opportunities.
- Sales, pitching & proposal development: Comfortable developing and delivering compelling pitches and proposals.
Responsibilities of the role:
- Lead the development of comprehensive digital strategies across CMS, design, AI, and website design and build.
- Collaborate with the CSO and strategy team to implement company strategy in the charity sector.
- Serve as the primary contact for clients, ensuring their digital strategies align with their objectives.
- Lead account planning and drive growth, meeting or exceeding sales targets.
- Manage business development activities, including responding to proposals and leading pitches.
- Build and nurture strong client relationships, ensuring satisfaction and understanding of their digital needs.
- Oversee the renewal and expansion of client retainers and income streams.
- Ensure the successful delivery of contractual obligations to clients.
- Manage client budgets and oversee the planning and execution of digital projects.
What we offer:
- Become a co-owner of Torchbox, shape our success and share in the rewards.
- Work with awesome clients doing rewarding, purposeful work.
- Competitive salary + annual review + bonuses.
- Ethical pension scheme, with a 6% contribution from Torchbox.
- 27 days holiday, plus public holidays.
- Fully remote, hybrid, office full-time, whatever works for you.
- Training and conference budget to discover new ideas.
- Paid time off to volunteer for causes that matter to you.
- Health schemes and access to mental health support.
- Electric car salary sacrifice scheme (UK only).
- Wellness programme and cycle-to-work scheme, alongside other lovely things that are good for you and the environment.
- Some pretty epic socials (virtual and in-person), weekly free veggie lunches in the offices and a bunch of other cool stuff we’d love to tell you about.
The money bit: As an employee-owned company our remuneration is made up of two parts, your base salary £55,989 - £75,000 per annum and your tax-free co-owner bonus of £3,600 which is prorated and paid quarterly. There is also an additional profit share scheme.
The application process: The closing date for this role is Friday 25th September 2026. The application process will consist of 2 stages:
- 30-minute first-stage interview, we will ask you more about your previous work experience and skills. You’ll also get a chance to learn more about Torchbox and the role.
- A 90-minute final stage interview, will be a panel interview with 2-3 members of the team. We will delve more into your experience and ask you some competency-based questions. During this stage, we’d like you to complete a written task and a 5-10 minute presentation, we will send you details in advance.
Everyone is welcome: We're committed to making our recruitment process accessible and inclusive. If you have a disability or another access need and would like to request a reasonable adjustment at any stage of the recruitment process, please contact recruitment@torchbox.com. We'll work with you to understand what support you need and make reasonable adjustments wherever we can. No agencies, please.
Client Partner (Charity Sector) 12 month fixed term contract employer: Torchbox
Torchbox is an exceptional employer, offering a unique opportunity to make a meaningful impact while working with charities. Our flexible remote and hybrid work culture promotes a healthy work-life balance, and we prioritise employee growth through continuous learning and development opportunities. Join us in a supportive environment where your analytical skills will directly contribute to positive change in the charitable sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partner (Charity Sector) 12 month fixed term contract
✨Dive into Local Events
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✨Show Off Your Work
Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
✨Utilise Online Job Boards
Focus on job boards specific to marketing and communications. Sites like MarketingJobs.com or even LinkedIn can have temp roles that aren’t always advertised on the usual job sites. Keep your eyes peeled and apply through our website—temp roles can come up unexpectedly, and you want to be first in line!
✨Tap into Your Uni's Resources
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We think you need these skills to ace Client Partner (Charity Sector) 12 month fixed term contract
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at Torchbox from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at Torchbox specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at Torchbox
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at Torchbox, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show Torchbox you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure Torchbox that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for Torchbox, so think on your feet and don't hesitate to showcase your creativity!
