Torbay Pharma are currently recruiting for a Manufacturing Support Team Leader to join our newly created Process Engineering and Optimisation team.
This is a full time and permanent role in which the successful candidate will be responsible for leading and developing a team of Technical Support Technicians who provide resource for large and small scale projects and escalations from Engineering, Manufacturing and Quality Assurance.
About Torbay Pharmaceuticals
At TP we have our own special kind of chemistry. Our heritage spans over 50 years with a track record of manufacturing essential medicines across the UK and beyond. With backing from an investment partner are now forging a new path in the private sector.
We are a growing and ambitious business and with this comes opportunities for our people. At TP, we are going places. A career with us means a career helping save lives. We bring skills of all levels and experiences together; not all of our people begin their working lives in pharma. Together we can make lives better.
About the Role
Reporting into the Head of Process Engineering and Optimisation, the Technical Support Team Leader and their team provide quick reaction force (QFR)/triage technical support to Process Engineering, Capital projects and Manufacturing.
You will manage and develop your team, ensuring the continuous improvement of their skills and capabilities ready to support stakeholders across the business.
What you can expect in a Manufacturing Support Team Lead role at TP:
First things first….. Health and Safety! No one comes to work to be injured and we make Health and Safety our number one priority.
- Act as the primary point of contact for peers and stakeholders to manage real-time production disruptions or line stops, quickly resolving technical issues through own expertise or by coordinating suitable Technical Support resources.
- Scheduling and deployment of Technical Support Technicians
- Giving due consideration to stakeholder needs and business deliverables, continually assess team competence and capability gaps through regular evaluations and technical skills assessments and the maintenance of skill matrices and KPI’s.
- Address competency gaps within the team via personal development plans
- Conduct regular reviews with each team member to ensure progress on plans and identify continuous development needs and gaps.
- Initiate and complete training needs identified ensuring skill matrices are updated to reflect.
- Establish KPIs for the support team to demonstrate progress / delivery, responsiveness, closure and escalation of tasks.
- Embed lean practices and continuous improvement mindset into the core behaviours of the support team.
- Foster and develop a technical problem-solving ability within team members, ensuring they are seen as examples of this mind set.
What are we looking for:
- Technically credible, proactive people person – capable of leading a high performing support team while continuously developing its ability to meet evolving business needs and demands.
- Demonstratable experience in leading and developing a technical team to achieve objectives.
- Ability to manage multiple work packages / tasks and co-ordinate effectively with stakeholders.
- Previous experience within manufacturing, ideally from a GMP environment
- Comfortable managing both routine support and complex escalations ensuring timely and effective resolution.
- Skilled at coaching, mentoring and performance management of team members
- Excellent communication skills and ability to identify and rectify skill gaps, to continuously develop team members in becoming highly proficient.
- Problem solving and incident management skills
- Resource and project coordination.
- Capability building, with a continuous improvement mindset.
What we offer in return
At the heart of Torbay, we offer roles and career opportunities on your doorstep that you won’t find elsewhere. With defined career pathways, and the chance to move between roles and different departments, we support your career journey at every stage. TP is going places. International expansion means growth and new opportunities.
Our benefits set us apart. With 27 days holiday plus Bank Holidays as standard, group life assurance, pension and more - we reward our people for getting the job done.
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Contact Details:
Torbay Pharmaceuticals Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Manufacturing Support Team Leader in Paignton
✨Join Local Manufacturing Groups
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✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Torbay Pharmaceuticals Ltd, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Torbay Pharmaceuticals Ltd specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Torbay Pharmaceuticals Ltd
✨Know Your Manufacturing Processes
Before you walk into the interview with Torbay Pharmaceuticals Ltd, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Torbay Pharmaceuticals Ltd value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
