Hostel Support Worker - 36 Hours
Application Deadline: 19 August 2026
Department: Adults & Community Services
Employment Type: Permanent
Location: Torbay Council
Reporting To: Team Leader
Compensation: £28,598 - £31,022 / year
Description
The Leonard Stocks Centre is Torbays homeless hostel based in Torquay. We offer accommodation to 28 males and females, all of which have experienced street homelessness.
We are recruiting a Support Worker to join our team. This is a fast paced setting where putting the residents needs always comes first. Your role will be to support residents.
In the hostel, empowering them to make changes to their lives and supporting them to move on. This will include working within the Growth in Action Alliance across Torbay ensuring that residents engage with other services as part of their support.
Shifts are either 07:45 - 20:15 or 19:45 - 08:15 on a rota basis, and due to the nature of the service we are staffed 365 days a year.
This post will be carrying out Regulated Activity. As such the post will require an Enhanced Criminal Record Check plus an additional Barred List Check. The check will reveal any spent and unspent convictions and adult cautions (which have not been filtered), any local Police information and a check of either the Adult, Child or Adult and Child Barred Lists.
For an informal chat please contact Katy Fisher on 07721 598768 or katy.fisher@torbay.gov.uk.
Interviews are expected to be conducted during the week commencing 24th August 2026.
This role is not eligible for visa sponsorship.
Skills
Essential:
- To be able to communicate with clarity, tact and purpose in all relevant situations especially those of a sensitive and emotional nature.
- Ability to work proactively and responsibly at all times to protect vulnerable persons.
- Ability to establish positive relationships with partners generating confidence and respect and be an advocate for clients.
As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Knowledge
Essential:
- Good understanding of the benefits system, including housing benefits.
- Good understanding of protection and safeguarding people from abuse.
- Thorough knowledge of substance misuse and/or mental health issues.
Experience & Qualifications
Essential:
- Experience of working with people who have support needs.
- Some level of experience of working with people with mental health and/or substance misuse issues.
- Good standard of general education, including GCSEs in Maths and English (or comparable).
Hostel Support Worker - 36 Hours in Torquay employer: Torbay Council
Torbay Council is an excellent employer, offering a supportive work culture that prioritises the well-being and professional development of its staff. With a focus on collaboration and community impact, employees benefit from ongoing training opportunities and a chance to make a meaningful difference in the lives of individuals with complex care needs. Located in the picturesque Torbay area, the council provides a unique environment that fosters both personal and professional growth.
