Business Support Officer – Anti-Social Behaviour - 30 Hours in Torquay

At Torbay Council, we are committed to building safe, strong and supportive communities. We are looking for an organised and customer focused Business Support Officer to join our Community Safety Team, providing maternity cover for 12 months. This is a key role supporting the Anti Social Behaviour (ASB) service, ensuring residents, partners and colleagues receive an efficient, professional and responsive service.

Responsibilities

• Act as the first point of contact for ASB enquiries and provide high-quality administrative support.
• Undertake initial ASB casework administration, including triage, risk assessment and escalation when required.
• Liaise with complainants and partner agencies in a sensitive and professional manner.
• Prepare reports, correspondence, agendas and accurate minutes for meetings.
• Support and maintain specialist case management systems.
• Handle confidential and sensitive information, including complaints and information requests.

Qualifications

• Experience providing administrative support within a busy office environment.
• Confidence communicating with a wide range of people, including those who may be distressed or challenging.
• Highly organised, with strong attention to detail and ability to meet deadlines.
• Competent in using Microsoft Office and digital systems.
• Proactive team player who can also work independently.

Desired

• Experience within community safety, local government or ASB services is desirable but not essential.

Skills (Essential)

• Excellent communication skills, both written and verbal, with a positive, warm and flexible approach.
• Persuasive, discreet, able to communicate effectively with a wide range of people, including high profile partners in the private and public sectors and senior representatives of the Council as well as members of the public.
• Ability to administer meetings with a particular focus on arranging and coordinating said meetings whilst producing accurate minutes, notes and action logs in a concise, efficient and timely manner.
• Effective ICT skills.

Knowledge (Essential)

• High proficiency in Microsoft Office and associated programmes.
• Knowledge of the criteria for addressing Anti-Social Behaviour and Statutory Nuisance.
• In-depth knowledge of a range of specialist administrative and organisational procedures (e.g., production of minutes, notes and actions, reports, letters, presentations, travel arrangements and organisation of meetings and events).

Experience & Qualifications (Essential)

• Educated to GCSE Level standard or equivalent.
• Experience dealing with a range of enquiries both on the telephone and face to face.
• Experience providing high-level customer service and working with clients who may be challenging.
• Proven experience working in a busy office environment.
• Extensive experience using a range of PC-based information technology and computerised systems to a high level.

Benefits

• Flexible, hybrid and permanent home working options.
• A supportive and inclusive working culture.
• The opportunity to make a real difference to local communities.
• Commitment to learning, development and employee wellbeing.

Torbay Council is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. We are committed to safeguarding and promoting the welfare of children and adults. The successful candidate will be required to undergo appropriate pre‑employment checks. If this role is customer facing, you must be able to communicate confidently and fluently in English. This position is for a fixed term of 12 months from the start date. This role is not eligible for visa sponsorship.