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- Tasks: Lead and support passenger assistants in delivering top-notch transport services for children.
- Company: Join Torbay Council, dedicated to improving outcomes for young people in the community.
- Benefits: Enjoy a competitive salary and the chance to make a real difference in children's lives.
- Why this job: Be part of a collaborative team that values your input and fosters positive community impact.
- Qualifications: A Level or Level 3 standard education, management experience, and knowledge of health and safety required.
- Other info: This role requires an Enhanced Criminal Record Check; apply early as adverts may close sooner.
The predicted salary is between 25500 - 29000 £ per year.
Application Deadline: 23 February 2026
Department: Childrens Services
Location: Torbay Council
Compensation: £31,537 – £34,434 / year
Description
Job Description & Person Specification
We are excited to share an opportunity for an enthusiastic individual who is committed to motivating and supporting our passenger assistants to join us as a Passenger Assistant Supervisor.
In this role, you will be responsible for leading, managing, and delivering a high-quality passenger transport service. As Passenger Assistant Supervisor, you will:
- Ensure that passenger assistants have completed all the necessary training to undertake their role.
- Undertake supervision sessions, either individually or in groups.
- Carry out planned observational visits on routes if required.
- Safeguard the service users, along with others such as health and safety.
The successful candidate will bring:
- Experience of management and supervision, including dealing with complex staffing issues.
- Experience of communicating with a wide range of people to deliver services.
- Knowledge of health and safety and risk assessments.
Your work as a Passenger Assistant Supervisor will play a crucial role in improving outcomes for our young people. By working collaboratively with a wide range of teams, including home to school transport officers, the learning academy, and human resources, you will build on each other’s expertise to make a positive impact on the community.
This post meets the requirements for an Enhanced Criminal Record Check. This will show spent and unspent convictions and adult cautions which have not been filtered in line with legislation, plus any information held by local Police that is considered relevant to the role.
For an informal chat please contact Susan Mills on 07717517122 or susan.mills@torbay.gov.uk.
Interviews are expected to be conducted during the week commencing 02nd March 2026.
This role is not eligible for visa sponsorship.
Our adverts do sometimes close early – even where there\’s a published deadline – so if you\’re keen, please apply as soon as possible.
Skills
- Ability to manage and develop staff and to manage the performance of external contractors.
- High standard of IT skills (competent with word processing, spreadsheets, complex databases and case recording systems).
- Ability to write complex reports/ user guides etc clearly and concisely, pulling together information from a variety of sources.
- Ability to interpret and apply legislation/regulations.
- Effective communication/diplomacy skills.
This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
Knowledge
- Knowledge of management and leadership practices.
- Knowledge of health and safety and risk assessments.
- Knowledge of services delivered within Children’s Services.
- Thorough understanding of the principles of safeguarding children with special educational needs and/or disabilities.
Experience & Qualifications
- Educated to A Level / Level 3 standard or relevant experience.
- Evidence of continued professional development.
- Experience of management and supervision, including dealing with complex staffing issues.
- Proven experience of communicating with a wide range of people to deliver services.
- Producing and presenting reports for wide ranging audience.
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Passenger Assistant Supervisor - 37 hours employer: Torbay Council
Contact Detail:
Torbay Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistant Supervisor - 37 hours
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Passenger Assistant Supervisor. Understanding the nuances of managing and supporting passenger assistants will help you articulate your relevant experience during interviews.
✨Tip Number 2
Network with professionals in the field of children's services. Engaging with others who have experience in similar roles can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare for potential interview questions by reflecting on your past experiences in management and supervision. Be ready to discuss how you've handled complex staffing issues and ensured compliance with health and safety regulations.
✨Tip Number 4
Showcase your commitment to safeguarding and supporting children with special educational needs. Highlight any relevant training or experiences that demonstrate your understanding of these principles, as they are crucial for this role.
We think you need these skills to ace Passenger Assistant Supervisor - 37 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and supervision, particularly in roles that involve working with children or vulnerable individuals. Emphasise any training or qualifications related to health and safety.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting young people and your ability to lead a team. Mention specific examples of how you've successfully managed staff or improved services in previous roles.
Highlight Relevant Skills: In your application, clearly outline your IT skills, ability to write reports, and experience with risk assessments. Use bullet points for clarity and ensure you relate these skills back to the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Torbay Council
✨Showcase Your Leadership Skills
As a Passenger Assistant Supervisor, you'll be leading a team. Be prepared to discuss your previous management experiences and how you've successfully motivated and supported staff in the past.
✨Demonstrate Your Knowledge of Health and Safety
Since this role involves safeguarding service users, it's crucial to show your understanding of health and safety regulations. Brush up on relevant policies and be ready to discuss how you would implement them in your role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding complex staffing issues. Think of examples from your past where you've successfully navigated similar challenges.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, especially when discussing your experience with diverse groups and how you ensure everyone is heard and valued.