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- Tasks: Handle diverse claims and provide risk management advice to various Council departments.
- Company: Join Torbay Council, a dynamic and award-winning local authority.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Why this job: Make a real difference in the community while developing your legal skills.
- Qualifications: Experience in claims handling and relevant qualifications are essential.
- Other info: Exciting opportunities for career growth in a fast-paced environment.
The predicted salary is between 35412 - 38220 £ per year.
Application Deadline: 16 February 2026
Department: Corporate Services
Employment Type: Permanent
Location: Torbay Council
Reporting To: Team Manager
Compensation: £35,412 - £38,220 / year
Torbay is breath‑taking, captivating, and welcoming, occupying a prime position on the south coast of Devon. Currently experiencing unprecedented levels of investment, the Council’s own ambitious transformation programme has given Torbay the opportunity to capitalise on the area’s profile and many assets. As a unitary authority, you’ll discover Torbay is a place where you can make things happen quickly. We have real momentum building, fuelled by a shared sense of purpose and ambition – which is evident by our success in being awarded the ‘Most Improved Council’ in the Local Government Chronicle Awards 2023. We want Torbay and its residents to thrive and are committed to making a difference in our community, delivering high quality services to local people.
To complement this journey, we are now seeking a Claims Handler to join our Legal Services Team. This post holder will carry a mixed case load primarily of civil litigation matters centred upon the defence of public and employers’ liability claims and will provide risk management and claims advice to Council departments covering a wide spectrum of public services. No two days will be the same, for which those already working within local government will attest to and actively thrive upon.
Undertaking the role of Claims Handler, you will be excited by a fast‑paced and varied caseload, conscientious, professionally curious, and a role model to other team members. You will be a flexible team player, adept at communicating with a wide variety of different audiences and be able to work to deadlines with a diverse and busy caseload. We are looking for someone who can hit the ground running so experience in claims handling is essential. Local authority experience is desirable but not necessary.
In return, you will join a supportive and rewarding organisation and team, whereby your talent will be valued and actively developed. At Torbay Council, we know that our biggest strength comes from our people, and we are excited for you to join us. We also understand the importance of an effective work‑life balance, therefore offer an enviable hybrid working approach. This is managed effectively around the need to attend essential meetings and/or make court appearances in line with the remit of the role.
This role offers an exciting opportunity to work for an employer that is in a great period of change and sees legal services as not simply a support function, but an enabler in the pursuit of the highest standards and outcomes for its residents. This post requires a Standard Criminal Level Check. This will show details of all spent and unspent convictions and adult cautions that have not been filtered in line with legislation.
Skills:
- Ability to give clear and accurate legal advice to client departments to ensure that they may effectively consider risk and statutory obligations in their decision making.
- To be analytical, investigative, and possess effective decision‑making skills to enable accurate and reasoned determinations of legal liability.
- Ability to conduct legal research autonomously and confidently interpret statutes, regulations, and other legal resources to determine legal liability and quantum.
- As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Knowledge:
- A high‑level knowledge of the law of tort.
Experience & Qualifications:
- CILEX qualification level 3, or recognised claims handling qualifications from an approved body i.e., Chartered Insurance Institute, Chartered Institute of Loss Adjusters, or equivalent.
- Minimum of 3 years suitable and relevant claims handling experience.
Claims Handler - 37 Hours employer: Torbay Council
Contact Detail:
Torbay Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - 37 Hours
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Torbay Council on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest in the position.
✨Tip Number 2
Prepare for the interview by practising common questions related to claims handling. We should also think of examples from our past experiences that highlight our skills and adaptability in fast-paced environments.
✨Tip Number 3
Showcase our passion for community service during the interview. Torbay Council values making a difference, so let’s express how we can contribute to their mission and why we’re excited about this opportunity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Claims Handler - 37 Hours
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Handler role. Highlight your relevant experience in claims handling and any specific skills that match the job description. We want to see how you can contribute to our team!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills align with the requirements. If you’ve got experience in civil litigation or risk management, let us know! We love seeing real examples of how you’ve made an impact.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of your experience.
Apply Early!: Our adverts can close early, so don’t wait until the deadline. If you’re excited about this opportunity, jump on our website and submit your application as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at Torbay Council
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of civil litigation, especially public and employers’ liability claims. Be prepared to discuss specific cases you've handled in the past and how you approached them. This will show that you’re not just familiar with the theory but have practical experience too.
✨Show Off Your Communication Skills
As a Claims Handler, you'll need to communicate effectively with various audiences. During the interview, demonstrate your ability to explain complex legal concepts in simple terms. You might even want to prepare a few examples where your communication made a difference in resolving a claim.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to claims handling. Think about how you would assess risk or make decisions under pressure. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Highlight Your Team Player Attitude
The role requires flexibility and teamwork, so be sure to share examples of how you've collaborated with others in previous roles. Talk about how you’ve supported colleagues or contributed to team goals, as this will resonate well with the Council's emphasis on community and collaboration.
