Service Support Worker

The Service Support Worker role is a dynamic post within our Fracture Clinic and Orthopaedic Outpatient department.

You will ensure a safe environment by maintaining a high standard of cleanliness and tidiness. This includes the checking, maintenance and cleaning of specific equipment in and around the department.

You will also provide a comprehensive portering service for the department, to ensure safe movement of patients, equipment, specimens etc around the Hospital site and ensure equipment is cleaned and monitored for any faults.

Elsewhere, you will be expected to work closely in partnership with the huge MDT we work closely with.

• Ensure effective communication is maintained at department level.
• Ensure safe transfers of patients within the department and outside of the department. Prioritising bed moves and x‑ray transfers.
• Providing safe movement of equipment, laundry, notes, specimens etc around the trust sites.
• Work in a clinical environment maintaining its cleanliness and tidiness.
• Adhering to PPE guidance and ensuring stock of this is maintained for safe working.
• Assisting as required to develop the service and team to ensure high quality care is deliverable and appropriately implemented.
• Following the Department\’s and Trust\’s Policies and Protocols to ensure the safety of the department, including adhering to Health and Safety Legislation.
• Maintain appropriate privacy, dignity and confidentiality with staff, patients and relatives.
• Prioritise workload in accordance to the needs of the department.
• Report to nurse in charge anything that is an actual or potential risk to patients, staff, visitors or the Trust.
• In accordance with Trust Policy, report any complaints, accidents or incidents to the nurse in charge.
• Participate in team-based working using effective communication and activities to support and achieve patterns of effective working relationships, both within the Fracture Clinic and Orthopaedic Outpatient department and our wider Trust.
• Maintain a polite approach at all times to patients\’ relatives and carers.
• Be responsive to change to meet the needs of the service.
• Assist patients from private vehicles to chairs / trolleys, trolleys to beds etc.
• Use of manual handling equipment.
• Work at a demanding pace throughout the whole shift.

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high‑quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer‑friendly employer. We have a \’Staff Carers\’ policy which includes flexible working where possible and a Carer\’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

• We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
• Please read the job description carefully and tailor your application to reflect the requirements of the role.
• Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role.
• Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
• It is your responsibility to ensure the timely receipt of appropriate references.

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.