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- Tasks: Provide high-quality care and support to patients through effective communication and administration.
- Company: Join a dynamic and innovative healthcare practice in the heart of Paignton.
- Benefits: Flexible hours, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while working with a friendly and skilled team.
- Qualifications: Strong communication skills and a caring nature are essential.
- Other info: Be part of a well-established practice serving over 16,000 patients.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Healthcare Navigator/ Telephonist/ Administrator with a caring nature and a proactive professional manner to provide a high standard of care for our patients. This is a fantastic opportunity for a someone with good communication skills, and a commitment to working as part of a strong and effective team. This position demands flexibility and successful applicants must be prepared to work additional hours beyond the standard contracted hours, as dictated business demands. IMPORTANT INFORMATION: This advert is placed on behalf on one of our health serviceproviders. Your application form will be forwarded to the organisation and any future correspondence will be made by the employing organisation.
- To follow practice protocols in relation to appointments, telephone contact, messages, requests for home visits, repeat prescriptions and all other patient contact.
- To ensure that all contact with patients is done in a sensitive way with a high level of customer service skills, taking into account that patients, their relatives and carers may be distressed at times.
- Telephones are to be answered promptly and politely and within the protocols of the practice.
- To make, change and delete appointments as appropriate, whilst taking into account the needs of the clinical team.
- To direct patients where appropriate to the correct part of the surgery in a timely manner and keep a watching brief on the situation around clinic delays etc. to inform patients attending appointments.
- To inform patients of payments to be made for non NHS services and receive and record such payments.
- Photocopying as necessary
- Register patients correctly, accurately, including the completion of all paperwork and computer records, for New Babies, fully registered patients and Temporary Residents.
- To handle prescription requests accurately and follow practice protocol.
- Taking responsibility for all messages that you have taken until they have been actioned. Make sure they are appropriate, accurate, passed to the right person and dealt with by you where possible.
- This is an exciting opportunity to join a dynamic and forward-thinking practice. Corner Place Surgery is a well-established practice of just over 16,000 patients in the heart of Paignton. We take pride in delivering high quality care whilst maintaining sustainable working conditions for the whole team. We are friendly, hardworking and innovative and enjoy working together and have an experienced team with an excellent clinical skill mix of 8 Partners, 4 Salaried GPs, Clinical Pharmacists, 2 Advanced Nurse Practitioners, a Paramedic and a highly trained nursing team, along with a supportive and dynamic administration team.
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Healthcare Navigator - Corner Place Surgery employer: Torbay and South Devon NHS Foundation Trust
Contact Detail:
Torbay and South Devon NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Navigator - Corner Place Surgery
✨Tip Number 1
Get to know the practice! Research Corner Place Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires a caring nature and excellent customer service, consider role-playing common scenarios with friends or family. This will help you feel more confident when interacting with patients.
✨Tip Number 3
Be flexible and ready to adapt! The job description mentions the need for flexibility, so be prepared to discuss how you've handled changing situations in the past. Show them you're a team player who can go with the flow.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your commitment to joining our dynamic team.
We think you need these skills to ace Healthcare Navigator - Corner Place Surgery
Some tips for your application 🫡
Show Your Caring Nature: When filling out your application, let your caring nature shine through. Use examples from your past experiences that highlight how you've provided excellent customer service or support to others, especially in stressful situations.
Highlight Communication Skills: Good communication is key for this role, so make sure to emphasise your communication skills in your application. Share specific instances where you’ve effectively communicated with patients or team members, showcasing your ability to handle sensitive situations.
Flexibility is Key: Since the job requires flexibility, mention your willingness to adapt to changing demands. If you have experience working extra hours or adjusting your schedule, be sure to include that in your application to show you’re ready for the challenge.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, your application will go straight to the right people, and you’ll be one step closer to joining our fantastic team at Corner Place Surgery!
How to prepare for a job interview at Torbay and South Devon NHS Foundation Trust
✨Show Your Caring Nature
As a Healthcare Navigator, it's crucial to demonstrate your caring nature during the interview. Share examples of how you've provided support to patients or clients in the past, highlighting your empathy and understanding, especially in distressing situations.
✨Communicate Clearly and Confidently
Good communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about handling difficult conversations or managing patient queries to showcase your ability to communicate effectively.
✨Be Ready for Flexibility Questions
Since the job requires flexibility with hours, be prepared to discuss your availability and willingness to adapt. Think of examples where you've successfully managed changing schedules or unexpected demands in previous roles to illustrate your adaptability.
✨Understand the Practice Protocols
Familiarise yourself with the typical protocols related to patient contact and administration tasks. During the interview, you can mention your understanding of these processes and how you would ensure compliance, which will show that you're proactive and detail-oriented.
