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- Tasks: Provide technical support and respond to alerts in a dynamic SOC environment.
- Company: Join a growing Global IT services provider with a focus on innovation.
- Benefits: Enjoy a 4-on/4-off schedule, competitive salary, and comprehensive training.
- Why this job: Kickstart your career in Cyber Security with hands-on experience and growth opportunities.
- Qualifications: 2+ years in tech support preferred; passion for technology is key.
- Other info: Fast-paced role with a streamlined interview process—apply now!
The predicted salary is between 24000 - 32000 £ per year.
Are you an IT professional who thrives in fast-paced environments and loves the idea of a 4-days-on, 4-days-off schedule? We are looking for a dedicated Support Engineer to join a growing Global IT services provider to support a prestigious, long-term managed services contract. This isn’t just a standard helpdesk role; it’s a unique blend of technical support and Security Operations Center (SOC) experience. You will be the primary point of contact for a large UK-based Managed Service Provider, handling everything from infrastructure alerts to threat detection.
Why You’ll Love This Role
- Work-Life Balance in Blocks: The 4-on/4-off rotation (including days and nights) gives you significant blocks of time off.
- Career Growth: This is a superb stepping stone for those interested in Cyber Security or Professional Services.
- Comprehensive Training: We value aptitude and passion—if you have the drive to learn, we provide the support and training to help you expand your skills.
What You’ll Be Doing
- Providing 1st and 2nd line technical support via phone, email, and remote sessions.
- Responding to infrastructure and Endpoint Detection and Response (EDR) alerts within a SOC environment.
- Performing hardware break/fix activities and liaising between customers and vendors.
- Ensuring all documentation and Knowledge Base (KB) articles are accurately maintained.
What We’re Looking For
- Experience: Ideally 2+ years in technical support, though we will consider high-potential candidates with a passion for tech.
- Technical Savvy: Strong knowledge of Microsoft operating systems, connectivity, and security products.
- Communication: Exceptional "customer-facing" personality with the ability to remain calm under pressure.
- Flexibility: Must be comfortable with a 12-hour rotating shift pattern (8:30 AM – 8:30 PM / 8:30 PM – 8:30 AM).
- Logistics: Based in Reading or Alresford; owning a car is highly recommended.
The Package
- Salary: Up to £32,000 (Shift allowance already included).
- Start Date: Urgent requirement for a March 1st start.
- Location: Primarily office-based for day shifts with remote options for out-of-hours.
Important: We are moving quickly! The interview process is a streamlined two-stage approach focusing on cultural fit and technical delivery.
Information Technology Support Engineer in Reading employer: TopTek Talent
Contact Detail:
TopTek Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they’re looking for a good fit. Practise common interview questions and think about how your skills align with their needs—especially in tech support and SOC experience.
✨Tip Number 3
Show off your passion for tech! During interviews, share examples of how you've tackled challenges in previous roles. Highlight any relevant projects or experiences that demonstrate your technical savvy and customer-facing skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to dive into this exciting role.
We think you need these skills to ace Information Technology Support Engineer in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support and any specific skills related to Microsoft operating systems and security products. We want to see how your background aligns with the role, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for tech and why you’re excited about this unique blend of support and SOC experience. Let us know what makes you a great fit for our team.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your exceptional communication skills in your application. We love candidates who can stay calm under pressure and connect well with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and get the ball rolling. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TopTek Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems, connectivity, and security products. Be ready to discuss specific technologies you've worked with and how they relate to the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that showcase your exceptional communication skills. Think about times when you remained calm under pressure and how you resolved issues effectively.
✨Understand the SOC Environment
Familiarise yourself with the basics of Security Operations Centers (SOC) and Endpoint Detection and Response (EDR). Being able to speak knowledgeably about these concepts will demonstrate your readiness for the unique aspects of this position.
✨Prepare for the Shift Pattern
Since the job requires flexibility with a 12-hour rotating shift pattern, be ready to discuss your availability and how you plan to manage work-life balance. Showing that you're adaptable will go a long way in the interview.
