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- Tasks: Lead client projects, ensuring top-notch delivery and client satisfaction.
- Company: Join Toptal, the world's largest fully remote workforce with a vibrant culture.
- Benefits: Enjoy a competitive salary, flexible work environment, and opportunities for growth.
- Why this job: Make a real impact by managing innovative projects in a global setting.
- Qualifications: 7-10 years in professional services with strong project management skills.
- Other info: Dynamic role with a focus on AI tools and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world's largest fully remote workforce. We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun.
The Delivery Manager is responsible for day-to-day execution of client engagements (talent, projects, managed services) within the organization, ensuring on-time, high-quality delivery and strong financial performance for an assigned set of clients and engagements. This role translates strategic direction from Delivery Directors into concrete delivery plans and actions, owning project-level execution, client reporting, and margin protection.
The ideal candidate will have hands-on experience managing technology and professional services engagements, driving predictable delivery outcomes, managing project-level financials, and embedding AI-enabled and standardized ways of working into daily execution. This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
Responsibilities:- Delivery Quality and Consistency
- Own the end-to-end delivery lifecycle to ensure consistent client satisfaction and revenue retention.
- Build and maintain detailed delivery plans, milestones, and work breakdown structures, proactively managing risks, issues, and dependencies across distributed teams.
- Enforce standardized delivery methodologies, SLAs, and best practices defined by the Delivery Director and Practices.
- Run recurring delivery ceremonies (stand-ups, sprint reviews, status calls, service reviews) and drive clear action ownership and follow-through.
- Monitor delivery KPIs (defects, rework, SLA adherence, CSAT, incident trends) and implement corrective actions and continuous improvement initiatives.
- Serve as the primary day-to-day delivery contact for client stakeholders for assigned engagements.
- Prepare and lead regular client status and service review meetings, providing concise views of progress, risks, issues, financials, and improvement actions.
- Manage expectations and escalations in partnership with Delivery Directors and Account/Sales counterparts.
- Capture client feedback and translate it into concrete delivery improvements and opportunities for expanded value.
- Manage engagement-level financials within portfolio guardrails, including revenue realization, margin performance, and accurate forecasting.
- Apply AI-enabled tools and automation in daily execution, following standards and guardrails set by Delivery Directors and AI/Operations teams.
- Use data and analytics to inform delivery decisions, including forecasting, capacity planning, and early risk identification.
- Champion adoption of standardized playbooks, templates, and tooling to reduce variability, improve productivity, and enhance client outcomes.
- Coordinate and lead cross-functional teams across multiple time zones to deliver against commitments.
- Provide day-to-day direction, prioritization, and coaching to team members.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Partner with Sales, Presales, and Delivery Directors to provide delivery inputs to proposals, SOWs, and account plans.
- Contribute to solution design with practical delivery approaches, plans estimates, and risk assessments.
- Participate in select client pre-sales discussions to represent delivery feasibility.
- On-time delivery and milestone adherence for assigned engagements.
- Engagement-level delivery margin and revenue realization against forecast.
- Client satisfaction scores and qualitative feedback for assigned projects/accounts.
- SLA and quality metrics.
- Delivery productivity metrics driven by standardized and AI-enabled practices.
- Accuracy of forecasts for owned engagements.
- Bachelor's degree is required.
- 7–10+ years of experience in Professional Services delivery, consulting, or related roles.
- 3–5+ years managing projects or services for multiple clients or workstreams.
- Proven track record delivering complex technology or professional services engagements.
- Solid understanding of both project-based and managed services delivery models.
- Hands-on experience with project/engagement financials.
- Experience working with or implementing technology- and automation-led improvements in delivery.
- Strong understanding of Professional Services fundamentals.
- Excellent client-facing communication and stakeholder management skills.
- Detail-oriented, data-driven, and outcome-focused.
- Collaborative, empathetic team player.
- Outstanding written and verbal communication skills.
- Ability to work in a fast-paced, rapidly growing company.
Delivery Manager in London employer: Toptal
Contact Detail:
Toptal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Delivery Manager role and ask if they can refer you to any opportunities. Personal connections can often lead to job openings that aren't advertised.
✨Tip Number 2
Prepare for interviews by researching Toptal's culture and values. Understand their approach to client engagement and delivery. This will help you tailor your responses and show that you're not just another candidate, but someone who truly aligns with their mission.
✨Tip Number 3
Practice your delivery skills! As a Delivery Manager, you'll need to communicate effectively with clients and teams. Conduct mock interviews with friends or use online platforms to refine your pitch and ensure you can convey your experience confidently.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining Toptal. Keep an eye on the job postings and apply as soon as you see a fit!
We think you need these skills to ace Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Delivery Manager role. Highlight your experience in managing technology and professional services engagements, and don’t forget to showcase your client-facing communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Toptal. Mention specific experiences that align with the responsibilities listed in the job description.
Showcase Your Achievements: When detailing your past roles, focus on achievements rather than just duties. Use metrics where possible to demonstrate your impact, like improved client satisfaction scores or successful project deliveries.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Good luck!
How to prepare for a job interview at Toptal
✨Know Your Delivery Models
Make sure you understand both project-based and managed services delivery models. Be ready to discuss how you've successfully navigated these in your past roles, especially in a global or distributed environment.
✨Showcase Your Financial Acumen
Prepare to talk about your experience with project financials, including forecasting and margin management. Bring examples of how you've protected margins while ensuring quality delivery, as this will resonate well with the interviewers.
✨Emphasise Client Relationships
Toptal values strong client relationships, so be prepared to share specific instances where you've built trust and managed expectations effectively. Highlight your communication skills and how you've handled escalations in the past.
✨Be Ready for AI Discussions
Since the role involves embedding AI-enabled tools into delivery processes, brush up on your knowledge of these technologies. Be ready to discuss any experience you have with automation and how it has improved your delivery outcomes.
