Account Manager, EMEA in London

About Topsort

Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that has had rapid growth since out of a genius product, a customer‐first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we have gained customers in retail, marketplaces, and delivery apps in 40+ countries and are quickly approaching the #1 position in the industry.

Do you enjoy a fast‐paced environment? Do you like seeing your work create real‐time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology.

Why Topsort? Why now? Topsort is changing the way Retail Media works. By joining our scaling team, you’ll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you’ll work directly alongside our co‐founders and founding members to bring on Retail Media 3.0. If you’re looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We’re the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we’re all about getting it done today.

What is this role like?

We are looking for a driven and articulate Account Manager with knowledge of the UKI market to join our growing team at Topsort. In this role, you’ll act as the primary point of contact for some of our most strategic clients—ensuring they are not only satisfied but deeply successful with our product. You will help navigate complex relationships, align internal teams to client needs, and ensure long‐term retention and growth.

What you will do

• Build and maintain trusted relationships with clients, becoming their go‐to contact for all things Topsort.
• Understand client goals, challenges, and product usage to drive adoption, satisfaction, and renewals.
• Act as the internal voice of the customer—collaborating with product, support, and engineering to resolve issues and improve the client experience.
• Prepare and lead QBRs, performance reviews, and product optimization sessions.
• Drive upsell opportunities and support commercial growth within assigned accounts.
• Track engagement and usage data to proactively spot risks and opportunities.
• Communicate clearly, consistently, and confidently—both in writing and on calls.

What (we think) you need to be successful – but we’re open to outliers too:

• Bachelor's or Master’s degree
• 3+ years of experience in client‐facing roles, ideally in account management, consulting, or customer success.
• Strong interpersonal skills—you’re someone who can build trust quickly and manage stakeholders at all levels.
• Excellent verbal and written communication skills, with a clear and concise style.
• Strong analytical mindset—you can interpret product data and turn it into client strategy.
• Experience working in or with fast‐paced tech companies, SaaS platforms, or marketplace ecosystems is a plus.
• Exposure to and understanding of adtech or martech products
• Experience working with large enterprise retail clients
• English fluency is a must

What We Value

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritising collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open‐ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long‐term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

We are proud to be an equal opportunity employer and to foster a workplace where diversity is valued and celebrated. We believe that diverse perspectives and experiences strengthen our teams and drive better outcomes. We respect and value any race, religion, color, national origin, ancestry, caste, gender, gender identity or expression, sexual orientation, age, disability, medical condition, pregnancy, genetic information, marital status, or military service.

Do you sound like the right fit? Let’s dive right in!