At a Glance
- Tasks: Help customers find the perfect tiles and create stunning spaces.
- Company: Topps Tiles, the UK's leading tile retailer with a supportive community.
- Benefits: Competitive pay, sales commission, no late nights, and generous staff discounts.
- Other info: Enjoy ongoing training and career progression opportunities.
- Why this job: Join a dynamic team, develop sales skills, and make a real impact on customer experiences.
- Qualifications: No experience needed; just bring your energy and enthusiasm!
The predicted salary is between 25000 - 30000 £ per year.
20 hours per week including some weekend working.
Aged 21 and above: £12.71 per hour plus personal sales commission.
Aged 20 and below: £10.85 per hour plus personal sales commission.
Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business - we're a community.
Working in retail as a Sales Assistant (known internally as a Service Specialist) is genuinely different at Topps Tiles. As a key member of a small, supportive team, you'll help customers visualise their projects and find exactly what they need to make their vision a reality.
You won't just serve at a till. You'll become a specialist, developing real sales skills by using a consultative approach - asking great questions and understanding customer needs. Every conversation is a chance to influence, inspire, sell and create an exceptional experience that keeps customers coming back.
And unlike many retail roles, you won't work late evenings - plus you'll enjoy three days off at Christmas. Oh, and did we mention? You'll earn commission on every sale you help make happen.
What you'll be doing:
- Building long-standing relationships with regular trade and retail customers through a consultative sales approach.
- Asking the right questions to understand customer needs so you can confidently recommend the best products.
- Using your creativity to inspire customers with colour, style, layout and design ideas.
- Driving sales through expert product knowledge.
- Confidently closing sales and maximising every opportunity.
No experience? No problem.
You don't need to know anything about tiles - or even retail. If you're outgoing, friendly, energetic and don't mind lifting heavy boxes, we'll give you all the training you need, including developing your sales confidence and skills through our simple, customer-first sales framework.
What's in it for you?
- Competitive basic salary.
- Sales commission.
- No evening work.
- Christmas Eve and Boxing Day off.
- Ongoing training, development and progression opportunities.
- Generous Staff Discount.
- Access to our Benefits platform with a wide range of discounts from 100s of retailers.
You'll love working for Topps - and we can't wait to hear from you. Click Apply today. The application should only take a few minutes if your CV is ready, and we'll be in touch ASAP to arrange your chat with the hiring manager.
Due to health and safety requirements and the nature of our in-store work, we would encourage applications from individuals aged 18 or over.
Service Specialist in Wishaw employer: TOPPS TILES
Topps Tiles is an exceptional employer that fosters a supportive and collaborative work environment, where small teams with big ambitions thrive. With competitive pay, generous staff discounts, and a commitment to ongoing training and development, employees are empowered to grow their skills and advance their careers. Located in Leicester, the company offers a unique retail experience without late evening shifts, ensuring a healthy work-life balance while providing opportunities to inspire customers and make meaningful sales.
StudySmarter Expert Advice🤫
We think this is how you could land Service Specialist in Wishaw
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Topps Tiles. Understand their values, products, and what makes them stand out in the retail world. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your consultative sales approach! Think about how you would ask questions to understand customer needs. Role-play with a friend or family member to get comfortable with this style of selling. It’ll make you shine during the interview!
✨Tip Number 3
Show off your creativity! Since you'll be helping customers with design ideas, come prepared with some examples of how you've used creativity in past experiences. Whether it’s a project at school or a personal hobby, let your imagination flow!
✨Tip Number 4
Apply through our website! It’s quick and easy, and we promise to get back to you ASAP. Plus, it shows you’re keen to join the Topps community. Don’t miss out on this opportunity to kickstart your retail career with us!
We think you need these skills to ace Service Specialist in Wishaw
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re all about building relationships with our customers, and that starts with you.
Tailor Your CV:Make sure your CV is tailored to the Service Specialist role. Highlight any experience where you've helped customers or worked in a team. Even if it’s not retail, we love seeing how your skills can translate into our world!
Keep It Concise:We appreciate a straightforward application. Keep your cover letter and CV concise and to the point. Focus on what makes you a great fit for the role and why you want to join our Topps Tiles family.
Apply Through Our Website:Don’t forget to apply through our website! It’s super easy and only takes a few minutes if your CV is ready. Plus, we’ll get back to you ASAP to chat about the next steps. We can’t wait to hear from you!
How to prepare for a job interview at TOPPS TILES
✨Know Your Stuff
Familiarise yourself with Topps Tiles' products and services. Even if you don't have prior experience with tiles, understanding the basics will help you answer questions confidently and show your enthusiasm for the role.
✨Show Off Your People Skills
As a Service Specialist, you'll be interacting with customers regularly. Prepare examples of how you've successfully engaged with people in the past, whether in retail or other settings. Highlight your ability to ask questions and understand customer needs.
✨Be Creative
Think about how you can inspire customers with design ideas. During the interview, share any personal experiences where you've helped someone visualise a project or made a creative suggestion. This will demonstrate your potential to excel in a consultative sales approach.
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and what success looks like in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
