At a Glance
- Tasks: Lead a passionate team to deliver outstanding customer service and drive sales.
- Company: Join Topps Tiles, the UK's leading tile specialist with a vibrant culture.
- Benefits: Enjoy uncapped commission, generous discounts, and a supportive career development plan.
- Other info: Flexible hours with no evening work or Christmas shifts.
- Why this job: Be part of an ambitious team making a real impact in retail.
- Qualifications: Retail experience with a focus on customer service and team leadership.
The predicted salary is between 30000 - 40000 £ per year.
Great choice, outstanding value, market leading customer service. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value.
If there's a recipe for success, that's ours. That and passionate, enthusiastic, anything-for-the-customer people. People like you.
What we're looking for
As Store Manager, you'll make sure that your store is an inspiring place to shop; that we're wowing customers with amazing choice and friendly, knowledgeable customer service. How will you do all that? By leading and motivating a close-knit team. By supporting, training and developing them, giving them the tools they need to exceed sales and profit targets through inspirational customer service. And that's important: we're not a hard-sell sort of place. Sales come through great service, always have done, always will.
An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects and really bring them to life with the technology available in store. As Store Manager you'll create the business plan and develop your people to increase sales margins. You'll manage every aspect of your store. And you'll constantly look for ways to improve- as an individual, as a team, as a store. So yes, we're looking for ambition. For Store Managers who want their store, and their team, to be the best in the land. That's the sort of drive we love.
No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!
Who you are
You know retail. You've had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. Of course, the two go hand-in-hand: sales come through service. That's certainly the way it is here at Topps Tiles and why we place such importance on great customer experiences. You're commercially aware with the business acumen to keep ahead of your competition and set your store apart. And you're a passionate can-do, will-do role model. A natural from-the-front leader who will drive performance through your team through clear leadership, coaching and people management.
What we'll do for you
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.
And while you'll need the flexibility to cover store opening hours (including weekends) as well as the flexibility to cover other stores, there's no evening work to worry about- and no working on Christmas Eve or Boxing Day either.
Who we are
Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value. After all, it's the brilliant, friendly, knowledgeable people that make us special.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Store Manager in West Coker employer: TOPPS TILES
Topps Tiles is an exceptional employer that prioritises employee growth and development within a vibrant and supportive work culture. As a Store Manager, you will benefit from uncapped personal commission, generous staff discounts, and a commitment to promoting talent from within, all while enjoying a flexible schedule without evening shifts or holiday work. Join us in our ambitious journey as we lead the UK tile market, where your passion for customer service and creativity can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in West Coker
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Topps Tiles' values, products, and customer service approach. This will help you connect your experience with what they’re all about.
✨Tip Number 2
Show off your leadership skills! Be ready to share examples of how you've motivated teams in the past. Highlight your ability to inspire others and drive performance – that’s what they’re looking for!
✨Tip Number 3
Bring your creativity to the table! Since an interest in interior design is a plus, think of ways you can help customers visualise their projects. Share any relevant experiences or ideas during your chat.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the team culture, training opportunities, and how they measure success. It’ll show you’re genuinely interested in being part of the Topps Tiles family.
We think you need these skills to ace Store Manager in West Coker
Some tips for your application 🫡
Read the Job Description Carefully:Before you hit that 'Apply' button, take a moment to really digest the job description. It’s packed with info about what we’re looking for and how you can shine as a Store Manager at Topps Tiles.
Show Your Passion for Customer Service:We love candidates who are all about great customer experiences. Make sure your application highlights your enthusiasm for delivering outstanding service and how you've done it in the past.
Be Creative in Your Approach:Since creativity is key in this role, don’t hesitate to showcase any relevant experience or ideas you have that could help customers visualise their projects. Let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Topps Tiles family.
How to prepare for a job interview at TOPPS TILES
✨Know Your Products
Before the interview, take some time to familiarise yourself with Topps Tiles' product range. Understanding the quality and variety of tiles they offer will help you demonstrate your passion for the brand and your ability to inspire customers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching and people management skills, as well as how you've motivated your team to exceed sales targets through exceptional customer service.
✨Emphasise Customer Service
Since great service is at the heart of Topps Tiles, be ready to discuss your approach to delivering outstanding customer experiences. Share specific instances where you've gone above and beyond to wow customers and how that impacted sales.
✨Demonstrate Your Creativity
As creativity plays a role in helping customers visualise their projects, think of ways to showcase your creative side during the interview. Whether it's discussing design ideas or how you've used technology in retail, make sure to highlight your innovative thinking.
