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For Companies At a Glance
- Tasks: Inspire and manage a store team while delivering exceptional customer service.
- Company: Join Topps Tiles, the UK's leading tile specialist with a vibrant culture.
- Benefits: Enjoy uncapped commission, generous discounts, and career development opportunities.
- Why this job: Be part of an ambitious team making a real impact in retail.
- Qualifications: Retail experience and a passion for customer service are essential.
- Other info: Flexible hours with no evening work or Christmas shifts.
The predicted salary is between 28800 - 43200 £ per year.
Great choice, outstanding value, market leading customer service. That’s Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We’d love you to help us make those plans happen.
What we’re looking for
You don’t need to know about tiles to work in a Topps Tile store. If retail’s your speciality and you share our passion for exceptional customer service, you’ll make a great Deputy Store Manager. Working alongside the Store Manager, you’ll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. You’ll help team members to become product experts and give them the confidence to make the most of sales opportunities and build strong relationships with our retail and trade customers. You’ll constantly be looking for exciting new ways to improve your store and the customer experience. By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology.
No two days are the same; one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!
Who you are
A store customer’s enjoy shopping in and colleagues love working in - that’s what you do brilliantly. You’ve worked in retail, you’ve led teams and you can show us where you’ve exceeded sales and profit targets. You know the ingredients that make for magical customer experiences - and you’re able to get the best out of team members to make it happen. As Deputy Manager, you’re can-do, will-do, someone who rolls up their sleeves while leading by example. You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge. You’re commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
What we’ll do for you
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. There’s a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. You’ll need the flexibility to cover store opening hours including weekends, but there’s no evening work to worry about - and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required.
Who we are
Big things are happening at Topps Tiles. As the UK’s leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We’re as big on career opportunities as we are on outstanding service and great value.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Deputy Manager in West Bromwich employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in West Bromwich
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your creativity! Bring examples of how you've improved customer experiences or sales in previous roles. Whether it's through innovative displays or team training, let them see your flair for making things better.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Topps Tiles family and ready to roll up your sleeves!
We think you need these skills to ace Deputy Manager in West Bromwich
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for exceptional customer service. Share specific examples of how you've gone above and beyond for customers in the past – it’s what we value most at Topps Tiles!
Be Creative and Personal: Don’t be afraid to let your personality shine through in your application. We love creativity, so if you have a flair for interior design or unique ideas on improving customer experiences, share them! It’ll help us see how you can inspire our customers.
Highlight Your Leadership Skills: As a Deputy Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've successfully managed a team or exceeded sales targets – we want to know how you can drive success with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Topps Tiles
✨Know Your Customer Service Stuff
Since Topps Tiles prides itself on outstanding customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share how you can inspire your team to do the same!
✨Show Off Your Leadership Skills
As a Deputy Manager, you'll be leading a team, so come prepared with specific examples of how you've successfully managed and developed teams in the past. Highlight your coaching techniques and how you've helped team members grow their skills.
✨Get Creative with Your Ideas
Topps Tiles is looking for someone who can bring creativity to the store. Think about how you can improve the customer experience or store presentation. Have a few innovative ideas ready to discuss that could help elevate the store's appeal.
✨Be Commercially Savvy
Understanding the business side of retail is crucial. Familiarise yourself with sales targets and how you've exceeded them in previous roles. Be prepared to discuss how you would keep the store competitive and profitable in the market.
