At a Glance
- Tasks: Lead and inspire your store team to achieve sales and deliver exceptional customer service.
- Company: Topps Tiles, the UK's number one tile retailer with a community-focused culture.
- Benefits: Competitive salary, commission, no evening work, and generous staff discounts.
- Other info: Ongoing training and career progression opportunities await you.
- Why this job: Join a dynamic team and make a real impact in a thriving retail environment.
- Qualifications: Experience in retail management and a passion for leading teams.
The predicted salary is between 30000 - 40000 £ per year.
Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business - we're a community.
What We're Looking For
As a Store Manager, you are the driving force behind your store's success. As the leader of the store team - and by using the Topps Sales Framework - you'll be fully accountable for delivering your store's sales performance, profit targets and exceptional operational standards.
You'll inspire, coach and develop your team to create a performance-driven environment that consistently delivers operational excellence and an unrivalled customer experience. You'll build loyalty, grow relationships with customers, and ensure both trade and retail shoppers see Topps as their number-one destination.
You're a confident communicator and a strong people leader. You've managed teams, driven commercial success and can clearly demonstrate where you've exceeded sales and profit targets. You know retail - and you know it well. You've had full P&L responsibility, consistently delivering impressive financial results while creating customer experiences that keep people coming back.
What You'll Be Doing
- Leading, inspiring and coaching your store team, embedding a high-performance culture built on great service, strong sales behaviours and consistent operational standards.
- Taking full accountability for the store's commercial results - identifying opportunities, driving sales and ensuring both trade and retail targets are consistently met.
- Using the Topps Sales Framework to ensure the team delivers a customer-first, consultative approach that uncovers needs, offers the right recommendations and closes sales confidently.
- Developing your team through coaching and regular feedback, helping them excel in customer conversations, spot opportunities and deliver outstanding results.
- Leading by example on the shop floor, demonstrating what exceptional selling and service look like, and motivating the team through your actions.
- Maintaining exceptional operational standards, ensuring the store runs efficiently, safely and always presents an outstanding experience.
What's In It for You?
- Competitive basic salary
- Sales commission and bonus
- No evening work
- Christmas Eve & Boxing Day off
- Ongoing training, leadership development and real progression opportunities
- Generous Staff Discount
- Access to our Benefits platform with a wide range of discounts from 100s of retailers.
Bring your ambition, bring your leadership - and we'll give you the platform to shine. Click Apply today. The application should only take a few minutes if your CV is ready, and we'll be in touch ASAP to arrange your chat with the hiring manager.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Store Manager in Wembley employer: TOPPS TILES
Topps Tiles is an exceptional employer that fosters a vibrant work culture where small teams with big ambitions thrive. As a Store Manager, you'll benefit from competitive salaries, ongoing training, and leadership development opportunities, all while enjoying a supportive environment that prioritises customer satisfaction and team success. With no evening work and generous staff discounts, Topps Tiles offers a rewarding career path in the heart of the UK's leading tile retail community.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Wembley
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired a team or exceeded sales targets. We want to hear about your successes, so be ready to share those moments that showcase your skills.
✨Tip Number 3
Showcase your customer service skills! Prepare to discuss how you've created exceptional experiences for customers in the past. Remember, at Topps, it's all about putting the customer first, so let that shine through.
✨Tip Number 4
Apply through our website! It’s quick and easy, and we’ll get back to you ASAP. Plus, it shows you're keen and ready to join the Topps community. Don’t miss out on this opportunity!
We think you need these skills to ace Store Manager in Wembley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Store Manager role. Highlight your leadership experience, sales achievements, and any relevant retail management roles to show us you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about retail and how you can lead a team to success at Topps Tiles. Be genuine and let your personality come through!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements. Did you exceed sales targets? Did you improve customer satisfaction? Numbers speak volumes, so don’t shy away from sharing your successes with us!
Apply Through Our Website:We encourage you to apply directly through our website for a smooth application process. It only takes a few minutes if your CV is ready, and we’ll get back to you ASAP to chat about your future with us!
How to prepare for a job interview at TOPPS TILES
✨Know Your Numbers
As a Store Manager, you'll need to demonstrate your understanding of sales performance and P&L responsibility. Brush up on your financial metrics and be ready to discuss how you've exceeded targets in previous roles. This shows you’re not just a people leader but also a commercial powerhouse.
✨Showcase Your Leadership Style
Prepare examples of how you've inspired and developed your team in the past. Think about specific situations where your coaching led to improved performance or customer satisfaction. This will highlight your ability to create a high-performance culture, which is key for Topps Tiles.
✨Understand the Topps Sales Framework
Familiarise yourself with the Topps Sales Framework and be ready to discuss how you would implement it in your store. Think about how you can ensure a customer-first approach that drives sales while meeting both trade and retail targets. This shows you’re aligned with their values.
✨Be Ready to Discuss Customer Experience
Topps Tiles prides itself on exceptional customer service. Prepare to share examples of how you've created outstanding customer experiences in your previous roles. Highlighting your commitment to customer loyalty and relationship-building will resonate well with the interviewers.
