At a Glance
- Tasks: Lead a passionate team to deliver outstanding customer service and drive sales.
- Company: Join Topps Tiles, the UK's leading tile specialist with a focus on quality and service.
- Benefits: Enjoy uncapped commission, generous discounts, and a supportive career development plan.
- Other info: Flexible hours with no evening work or Christmas shifts; great growth opportunities await!
- Why this job: Be part of an ambitious company where your leadership can make a real impact.
- Qualifications: Retail experience with a track record in customer service and team management.
The predicted salary is between 30000 - 40000 £ per year.
Great choice, outstanding value, market leading customer service. That's Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value.
As Store Manager, you'll make sure that your store is an inspiring place to shop; that we're wowing customers with amazing choice and friendly, knowledgeable customer service. You will lead and motivate a close-knit team, supporting, training and developing them to exceed sales and profit targets through inspirational customer service. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects.
You'll create the business plan and develop your people to increase sales margins. You'll manage every aspect of your store and constantly look for ways to improve - as an individual, as a team, as a store. We're looking for ambition and for Store Managers who want their store, and their team, to be the best.
No two days are the same; one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!
You know retail. You've had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. You're commercially aware with the business acumen to keep ahead of your competition and set your store apart. A passionate can-do, will-do role model, you will drive performance through clear leadership, coaching and people management.
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. There’s a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.
Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Store Manager in Welwyn Garden City employer: TOPPS TILES
Topps Tiles is an exceptional employer that prioritises employee growth and development within a vibrant and supportive work culture. As a Store Manager, you will benefit from uncapped commission, generous staff discounts, and a commitment to promoting talent from within, all while enjoying a flexible schedule without evening shifts or holiday work. Join us in our Leicester-based Support Centre and be part of a dynamic team dedicated to delivering outstanding customer service and innovative solutions in the UK's leading tile retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Welwyn Garden City
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their products, and their customer service ethos. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows initiative and enthusiasm!
✨Tip Number 3
Prepare for situational questions! Think about how you've led teams, improved customer service, or handled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and keep you fresh in their minds. Plus, it shows you’re polite and professional!
We think you need these skills to ace Store Manager in Welwyn Garden City
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service and retail shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for our customers.
Tailor Your CV:Make sure your CV is tailored to the Store Manager role. Highlight your experience in leading teams, managing P&L, and delivering outstanding customer service. We love seeing how your skills align with what we’re looking for!
Be Creative:Since creativity is key in this role, don’t hesitate to showcase any relevant experience or projects that demonstrate your creative flair. Whether it’s interior design or innovative sales strategies, we want to know how you can bring ideas to life.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Topps Tiles family!
How to prepare for a job interview at TOPPS TILES
✨Know Your Products
Familiarise yourself with the range of tiles and products Topps Tiles offers. Being able to discuss specific items, their benefits, and how they can help customers with their projects will show your passion and knowledge, which is key for a Store Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching and development strategies that have helped your team exceed targets. This will demonstrate your ability to inspire and motivate others, which is crucial for this role.
✨Emphasise Customer Service
Be ready to discuss your approach to delivering outstanding customer service. Share specific instances where you went above and beyond for a customer, as this aligns perfectly with Topps Tiles' philosophy of sales through service.
✨Demonstrate Your Commercial Awareness
Research the current market trends in retail and tile sales. Be prepared to discuss how you would keep the store competitive and what strategies you would implement to increase sales margins. This shows you're not just a people person but also a savvy business leader.
