At a Glance
- Tasks: Lead and motivate your team to smash sales targets while providing top-notch customer service.
- Company: Join CTD Tiles, part of the Topps Group, a leader in the tile industry.
- Benefits: Enjoy a competitive salary, no evening shifts, and great training opportunities.
- Other info: Perfect for outgoing individuals who love teamwork and have a positive attitude.
- Why this job: Make a real impact in a vibrant retail environment with room for career growth.
- Qualifications: Retail management experience and strong leadership skills are a must.
The predicted salary is between 28800 - 43200 £ per year.
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Recently acquired, they now join the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse and ProTiler. We are looking for a dynamic and experienced Store Manager to join our team.
Role Overview: This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with team leadership, management, administration, and processes associated with a vibrant retail environment and associated stock and people management.
Key Responsibilities:
- Lead, motivate, and manage your branch team to achieve sales targets and meet key performance indicators (KPIs).
- Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, both face-to-face and over the phone.
- Represent the CTD brand and contribute to the profitability and reputation of your branch by leading a team of dedicated, well-trained professionals with outstanding industry knowledge.
Required Qualifications:
- Proven experience in a retail management role, preferably within the interior design or home improvement sector.
- Strong leadership and team management skills.
- Excellent customer service and sales skills.
- Knowledge of interior design trends and products.
- Strong organisational and administrative skills.
Preferred Skills:
- Experience with stock management and retail processes.
- Ability to work in a fast-paced environment.
- Strong communication and interpersonal skills.
If you’re outgoing, friendly, have a positive attitude and don’t mind lifting a few heavy boxes of tiles, then you’re just the person we want to talk to. With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus training, development, and promotion opportunities for your longer-term career goals, you’ll love working for CTD and we can’t wait to hear from you.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over. Click apply today; our application process should only take you a few minutes if you have a CV ready to go and we’ll be in touch ASAP to arrange your chat with the hiring manager.
Think you know Topps Group? Think again. There’s plenty about Topps Group that might surprise you. Like the fact that you don’t need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that we’re Britain’s largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.
Branch Manager in Warrington employer: TOPPS TILES
CTD Tiles is an exceptional employer, offering a vibrant work culture that prioritises employee development and teamwork. With no evening or holiday shifts, competitive salaries, and opportunities for training and promotion, employees can thrive in a supportive environment while contributing to the success of Britain's largest specialist tile retailer. Join us in Leicester and be part of a dedicated team that values your expertise and passion for customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in Warrington
✨Tip Number 1
Get to know the company inside out! Research CTD Tiles and the Topps Group, so you can chat confidently about their products and values during your interview. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your people skills! Since this role is all about leading a team and providing top-notch customer service, think of examples from your past experiences where you've excelled in these areas. Be ready to share those stories!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional yet approachable. A smart appearance can make a great first impression and reflect your understanding of the retail environment.
✨Tip Number 4
Don't forget to apply through our website! It’s quick and easy, and we’ll get back to you ASAP to set up a chat with the hiring manager. Plus, it shows you’re keen on joining our team at CTD Tiles!
We think you need these skills to ace Branch Manager in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Branch Manager role. Highlight your retail management experience, especially in interior design or home improvement, to catch our eye!
Show Off Your People Skills:Since this role is all about leading a team and providing excellent customer service, don’t forget to showcase your leadership and interpersonal skills. Share examples of how you've motivated teams or improved customer satisfaction.
Keep It Concise:We love a good read, but keep your application clear and to the point. Stick to relevant information and avoid fluff – we want to see your best bits without wading through unnecessary details!
Apply Through Our Website:For a smooth application process, make sure you apply through our website. It’s quick and easy, and we’ll get back to you ASAP to chat about your potential future with us!
How to prepare for a job interview at TOPPS TILES
✨Know Your Products
Before the interview, make sure you familiarise yourself with CTD Tiles' product range and any current interior design trends. This will not only show your enthusiasm for the role but also help you answer questions about how you would advise customers effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team to achieve sales targets or improved customer service. This will demonstrate your capability as a Branch Manager.
✨Emphasise Customer Service
CTD Tiles values exceptional customer service, so be ready to discuss your approach to handling customer queries and complaints. Share stories that highlight your ability to create positive customer experiences, both face-to-face and over the phone.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the branch. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
