At a Glance
- Tasks: Lead and inspire your store team while driving sales and delivering exceptional customer service.
- Company: Topps Tiles, the UK's leading tile retailer with a community-focused culture.
- Benefits: Competitive salary, sales commission, generous staff discount, and ongoing training.
- Other info: No trade experience needed; full training provided for motivated individuals.
- Why this job: Make a real impact in a fast-moving business with exciting growth plans.
- Qualifications: Retail experience, leadership skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Great choice, outstanding value, market leading customer service. That's Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business - we're a community.
As a Deputy Manager, you'll be right at the heart of your store's success. Working closely with the Store Manager, you'll help lead, motivate and inspire the team - championing standout service while driving strong commercial results across our trade business. You'll strengthen local trade relationships, build loyalty, and make sure our trade customers see Topps as their number one destination for everything tile-related.
You're a confident communicator, a natural motivator and a trusted partner to customers. You've worked in retail, you've led teams, and you can show us where you've smashed sales and profit targets.
What You'll Be Doing
- Supporting the Store Manager to lead and motivate the store team, ensuring consistent delivery of great service, strong sales behaviours and operational excellence.
- Taking ownership of the trade side of the business - growing relationships, driving repeat purchases and increasing local trade market share.
- Using the Topps Sales Framework to proactively build meaningful relationships with trade customers, uncovering their needs and confidently recommend the right products.
- Coaching and engaging the store team to help them spot opportunities, strengthen customer conversations and deliver both trade and retail sales and profit targets.
- Leading by example on the shop floor - influencing, inspiring, and closing sales with confidence.
- Ensuring the store maintains high operational standards and delivers an unrivalled customer experience every time.
No Trade Experience? No Problem.
If you're confident, energetic, customer-focused and up for learning, we'll provide full training in:
- Trade and retail product knowledge
- Consultative selling skills
- Leadership and team coaching
- Our Topps Sales Framework
What's In It for You?
- Competitive basic salary
- Sales commission and bonus
- No evening work
- Christmas Eve & Boxing Day off
- Ongoing training, leadership development and real progression opportunities
- Generous Staff Discount
- Access to our Benefits platform with a wide range of discounts from 100s of retailers.
If you love talking to people, enjoy selling and feel motivated by results, you'll thrive here. Click Apply today. The application should only take a few minutes if your CV is ready, and we'll be in touch ASAP to arrange your chat with the hiring manager.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Deputy Manager in Street employer: TOPPS TILES
Topps Tiles is an exceptional employer that fosters a vibrant work culture where small teams with big ambitions thrive. With a commitment to employee growth through ongoing training and leadership development, we empower our staff to excel in their roles while enjoying competitive salaries, generous discounts, and a supportive environment. Located in Leicester, our Support Centre is at the heart of our operations, making it an exciting place to contribute to the UK's number one tile retailer and be part of a community that values customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Street
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their values, and what makes them tick. This way, when you chat with the hiring manager, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your pitch! Think about how your past experiences align with the Deputy Manager role. Be ready to share specific examples of how you've led teams and smashed sales targets – this will make you stand out!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Topps Tiles.
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and it shows you’re serious about joining the Topps team. Plus, we’ll get your application straight to the right people!
We think you need these skills to ace Deputy Manager in Street
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about joining Topps Tiles and contributing to our community. Share why you love retail and how you can help us deliver outstanding customer service.
Tailor Your CV:Make sure your CV is tailored to the Deputy Manager role. Highlight your leadership experience and any achievements in sales or team motivation. We’re looking for specific examples that show how you've smashed targets and built strong relationships in previous roles.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your experience and skills relevant to the job.
Apply Through Our Website:Don’t forget to apply through our website! It’s the quickest way for us to receive your application, and we’ll be in touch ASAP to chat about the next steps. Plus, it shows you’re keen to join the Topps Tiles family!
How to prepare for a job interview at TOPPS TILES
✨Know Your Stuff
Before the interview, make sure you’re familiar with Topps Tiles' products and services. Understand their market position and what sets them apart from competitors. This knowledge will help you demonstrate your enthusiasm for the role and show that you’re genuinely interested in contributing to their success.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully led a team or driven sales. Highlight how you’ve inspired others and achieved results, as this will resonate well with the hiring manager.
✨Emphasise Customer Focus
Topps Tiles prides itself on exceptional customer service. Be ready to discuss how you’ve put customers at the heart of your previous roles. Share specific instances where you’ve gone above and beyond to meet customer needs or resolve issues, showcasing your commitment to outstanding service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or future plans for the store. This shows your interest in the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation with the interviewer.
