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- Tasks: Lead a dynamic team to deliver exceptional customer service and manage store operations.
- Company: Join Topps Tiles, the UK's leading tile specialist with over 350 stores nationwide.
- Benefits: Enjoy uncapped commission, generous discounts, health insurance, and a supportive career development plan.
- Why this job: Be part of an ambitious company that values creativity, teamwork, and outstanding customer experiences.
- Qualifications: Retail experience with strong leadership skills and a passion for customer service is essential.
- Other info: Flexible hours with no evening work; applications welcome from those aged 18 and over.
The predicted salary is between 28800 - 43200 £ per year.
Applications are being considered for Southend, Rayleigh, and Basildon branches. Great choice, outstanding value, market leading customer service. That’s Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value.
As Store Manager, you’ll make sure that your store is an inspiring place to shop; that we’re wowing customers with amazing choice and friendly, knowledgeable customer service. You will lead and motivate a close-knit team, supporting, training and developing them to exceed sales and profit targets through inspirational customer service. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects.
You’ll create the business plan and develop your people to increase sales margins. You’ll manage every aspect of your store and constantly look for ways to improve - as an individual, as a team, as a store. We’re looking for ambition. For Store Managers who want their store, and their team, to be the best.
You know retail. You’ve had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. You’re commercially aware with the business acumen to keep ahead of your competition and set your store apart. You’re a passionate can-do, will-do role model and a natural leader who will drive performance through clear leadership, coaching and people management.
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. There’s a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.
Big things are happening at Topps Tiles. As the UK’s leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those 18 or over.
Closing Date: Wednesday 9 April 2025
Store Manager (Southend, Rayleigh & Basildon) in Southend-On-Sea employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager (Southend, Rayleigh & Basildon) in Southend-On-Sea
✨Tip Number 1
Familiarise yourself with Topps Tiles' product range and current trends in interior design. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed a team in previous roles. Highlighting your ability to inspire others will resonate well with what we’re looking for in a Store Manager.
✨Tip Number 3
Research the local market in Southend, Rayleigh, and Basildon. Understanding the competition and customer preferences in these areas can give you an edge in discussions about how to drive sales and improve customer service.
✨Tip Number 4
Prepare to discuss your approach to creating an inspiring shopping environment. Think about how you can use creativity to enhance customer experiences and how you would implement this in our stores.
We think you need these skills to ace Store Manager (Southend, Rayleigh & Basildon) in Southend-On-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail experience, particularly in managing teams and delivering outstanding customer service. Use specific examples that demonstrate your ability to lead and motivate a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and customer service. Mention your interest in creativity or interior design, as this aligns with the role's requirements. Show how your leadership style can inspire your team.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements such as sales targets met or exceeded, improvements in customer satisfaction scores, or successful team development initiatives.
Research Topps Tiles: Familiarise yourself with Topps Tiles' values, products, and market position. This knowledge will help you tailor your application and demonstrate your enthusiasm for joining their team.
How to prepare for a job interview at Topps Tiles
✨Show Your Passion for Customer Service
As a Store Manager, your role revolves around delivering outstanding customer service. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to the company's values.
✨Highlight Your Leadership Skills
Discuss your experience in leading and motivating teams. Share specific instances where you have successfully trained and developed team members, as this is crucial for the role. Emphasise your ability to inspire others to achieve sales and profit targets.
✨Demonstrate Your Commercial Awareness
Topps Tiles values candidates who understand the retail landscape. Be ready to discuss market trends, competitor strategies, and how you would position the store to stand out. This shows that you are proactive and commercially savvy.
✨Express Your Creativity
Since an interest in creativity or interior design is beneficial for this role, prepare to talk about your ideas for visual merchandising or how you would help customers bring their projects to life. This will showcase your ability to connect with customers on a creative level.
