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- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Topps Tiles is the UK's leading tile specialist, known for quality products and outstanding service.
- Benefits: Enjoy uncapped commission, generous discounts, health insurance, and career development opportunities.
- Why this job: Join a dynamic team where creativity meets customer service in a rewarding retail environment.
- Qualifications: Retail experience with P&L responsibility and a passion for customer service are essential.
- Other info: Flexible hours with no evening work; applications welcome from those 18 and over.
Great choice, outstanding value, market leading customer service. That’s Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value.
As Store Manager, you’ll make sure that your store is an inspiring place to shop; that we’re wowing customers with amazing choice and friendly, knowledgeable customer service. You will lead and motivate a close-knit team, supporting, training and developing them to exceed sales and profit targets through inspirational customer service. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects.
You’ll create the business plan and develop your people to increase sales margins. You’ll manage every aspect of your store and constantly look for ways to improve - as an individual, as a team, as a store. We’re looking for ambition and for Store Managers who want their store, and their team, to be the best.
You know retail and have had full P&L responsibility with an impressive track record of delivering outstanding customer service and great financial results. You’re commercially aware with the business acumen to keep ahead of your competition and set your store apart. You’re a passionate can-do, will-do role model and a natural leader who will drive performance through clear leadership, coaching and people management.
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes. There’s a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.
Big things are happening at Topps Tiles. As the UK’s leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those 18 or over.
Store Manager employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with the latest trends in interior design and tiling. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the industry, which is crucial for a Store Manager role.
✨Tip Number 2
Network with current or former employees of Topps Tiles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your leadership style and customer service philosophy.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led a team in a retail environment. Highlight your experience with P&L responsibility and how you've driven sales through exceptional customer service, as these are key aspects of the Store Manager position.
✨Tip Number 4
Showcase your ability to adapt and improve store operations. Think of innovative ideas that could enhance customer experience or boost sales, and be ready to share these during your interview to demonstrate your proactive mindset.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail experience, particularly any roles where you had P&L responsibility. Emphasise your track record in delivering outstanding customer service and achieving financial results.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and customer service. Mention specific examples of how you've motivated teams and improved sales through exceptional service, aligning with Topps Tiles' values.
Showcase Leadership Skills: Highlight your leadership style and how you have successfully coached and developed team members in previous roles. Use concrete examples to demonstrate your ability to drive performance and create an inspiring work environment.
Research Topps Tiles: Familiarise yourself with Topps Tiles' products, services, and company culture. Mention any relevant knowledge about the tile industry or interior design that could set you apart as a candidate who understands the business.
How to prepare for a job interview at Topps Tiles
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing outstanding customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the values of Topps Tiles.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully motivated and developed teams in previous roles. Highlight any specific achievements that showcase your ability to drive performance and create a positive work environment.
✨Be Creative and Knowledgeable
Since an interest in creativity or interior design is beneficial for this role, come prepared with ideas on how to enhance the shopping experience. You could even bring examples of how you've helped customers visualise their projects in the past.
✨Understand the Business Metrics
Familiarise yourself with key retail metrics such as P&L responsibility and sales margins. Be ready to discuss how you've used these metrics to improve store performance and customer satisfaction in your previous positions.
