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- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Join Topps Tiles, the UK's leading tile specialist with over 350 stores nationwide.
- Benefits: Enjoy uncapped commission, generous discounts, health insurance, and career development opportunities.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction in a fast-paced environment.
- Qualifications: Retail experience with strong leadership skills and a passion for customer service is essential.
- Other info: Flexible hours with no evening work; applications welcome from those 18 or over.
Great choice, outstanding value, market leading customer service. That’s Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value.
As Store Manager, you’ll make sure that your store is an inspiring place to shop; that we’re wowing customers with amazing choice and friendly, knowledgeable customer service. You will lead and motivate a close-knit team, supporting, training and developing them to exceed sales and profit targets through inspirational customer service. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects.
You’ll create the business plan and develop your people to increase sales margins. You’ll manage every aspect of your store and constantly look for ways to improve - as an individual, as a team, as a store. We’re looking for ambition and for Store Managers who want their store, and their team, to be the best.
You know retail and have full P&L responsibility with an impressive track record of delivering outstanding customer service and great financial results. You’re commercially aware with the business acumen to keep ahead of your competition and set your store apart. A natural leader who will drive performance through clear leadership, coaching and people management.
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes. There’s a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.
Big things are happening at Topps Tiles. As the UK’s leading tile specialist selling only the very best quality on-trend products, we have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those 18 or over.
Closing Date: Monday 21 July 2025
Store Manager employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Topps Tiles' product range and current trends in interior design. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed a team in previous roles. Highlighting your ability to inspire others will resonate well with what Topps Tiles is looking for.
✨Tip Number 3
Research the latest customer service strategies and be ready to discuss how you can implement them in the store. Emphasising your commitment to outstanding customer experiences will align perfectly with Topps Tiles' values.
✨Tip Number 4
Prepare to discuss your commercial awareness and how you've previously managed P&L responsibilities. Being able to articulate your understanding of financial performance will show that you're ready to take on the Store Manager role.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Store Manager at Topps Tiles. Highlight your experience in retail management, customer service, and team leadership in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your track record in delivering outstanding customer service and achieving financial results, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your ability to lead a team. Mention specific examples of how you've motivated teams in the past and improved customer experiences, as this aligns with Topps Tiles' values.
Showcase Your Creativity: Since an interest in creativity or interior design is beneficial for this role, consider including any relevant experiences or projects that demonstrate your creative skills. This could set you apart from other candidates.
How to prepare for a job interview at Topps Tiles
✨Show Your Passion for Customer Service
As a Store Manager, your ability to wow customers is crucial. Be prepared to share examples of how you've delivered outstanding customer service in the past and how you plan to inspire your team to do the same.
✨Demonstrate Leadership Skills
Highlight your experience in leading and motivating teams. Discuss specific strategies you've used to develop your team members and how you’ve fostered a positive work environment that drives performance.
✨Be Creative and Knowledgeable
Since an interest in creativity or interior design is beneficial, come ready to discuss your ideas on how to create an inspiring shopping experience. Share any relevant experiences that showcase your ability to help customers visualise their projects.
✨Understand the Business Metrics
With full P&L responsibility, it's important to show your commercial awareness. Be ready to talk about how you've previously managed budgets, increased sales margins, and improved store performance through effective business planning.