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- Tasks: Lead a passionate team to deliver outstanding customer service and inspire creativity in-store.
- Company: Join Topps Tiles, the UK's leading tile specialist with a focus on quality and value.
- Benefits: Enjoy uncapped commission, generous discounts, and a supportive career development plan.
- Other info: Flexible hours with no evening work and opportunities for growth within the company.
- Why this job: Be part of an ambitious team making a real impact in retail and customer experience.
- Qualifications: Retail experience with a track record in customer service and team leadership.
The predicted salary is between 30000 - 40000 £ per year.
Great choice, outstanding value, market leading customer service. That's Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value.
As Store Manager, you'll make sure that your store is an inspiring place to shop; that we're wowing customers with amazing choice and friendly, knowledgeable customer service. You will lead and motivate a close-knit team, supporting, training and developing them to exceed sales and profit targets through inspirational customer service. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects.
You'll create the business plan and develop your people to increase sales margins, managing every aspect of your store while constantly looking for ways to improve. We're looking for ambition and for Store Managers who want their store, and their team, to be the best.
You know retail and have full P&L responsibility with an impressive track record of delivering outstanding customer service and great financial results. You're commercially aware with the business acumen to keep ahead of your competition and set your store apart. A natural leader who will drive performance through clear leadership, coaching and people management.
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes, a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within, providing support to build a rewarding career with an individual development plan and lots of training on offer.
Big things are happening at Topps Tiles. As the UK's leading tile specialist, we have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Store Manager employer: TOPPS TILES
Contact Detail:
TOPPS TILES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their products, and their customer service ethos. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing that Store Manager role.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to customer service and team management. Practising your responses will help you feel more confident and articulate during the interview.
✨Tip Number 4
Don’t forget to showcase your passion! Whether it’s your love for interior design or your commitment to outstanding customer service, let that enthusiasm shine through. It’s all about showing that you’re the perfect fit for the Topps Tiles family!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service and retail shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for our customers.
Tailor Your CV: Make sure your CV is tailored to the Store Manager role. Highlight your experience in leading teams, managing P&L, and delivering outstanding customer service. We love seeing how your skills align with what we’re looking for!
Be Creative: Since creativity is key in this role, don’t hesitate to showcase any relevant projects or ideas you have. Whether it’s a unique approach to visual merchandising or a fresh idea for team motivation, we want to hear about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join the Topps Tiles family!
How to prepare for a job interview at TOPPS TILES
✨Know Your Products
Familiarise yourself with the range of tiles and products Topps Tiles offers. Being able to discuss specific items, their benefits, and how they can enhance a customer's project will show your passion for the role and your commitment to outstanding customer service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching and development strategies that have helped your team exceed targets. This will demonstrate your ability to inspire and motivate others, which is crucial for a Store Manager.
✨Emphasise Customer Service
Be ready to discuss your approach to delivering exceptional customer experiences. Share stories where you went above and beyond for customers, as this aligns perfectly with Topps Tiles' ethos of sales through service.
✨Demonstrate Your Commercial Awareness
Research the current market trends in retail and specifically in the tile industry. Be prepared to discuss how you would keep the store competitive and what strategies you would implement to increase sales margins while maintaining great service.