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For Companies At a Glance
- Tasks: Lead a passionate team to deliver outstanding customer service and drive sales.
- Company: Join Topps Tiles, the UK's leading tile specialist with a focus on quality and service.
- Benefits: Enjoy uncapped commission, generous discounts, and a supportive career development plan.
- Why this job: Be part of an ambitious team making a real impact in retail.
- Qualifications: Retail experience with a track record in customer service and team leadership.
- Other info: Flexible hours with no evening work and a vibrant store environment.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
Great choice, outstanding value, market leading customer service. That’s Topps Tiles. But there’s more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value. If there’s a recipe for success, that’s ours. That and passionate, enthusiastic, anything-for-the-customer people. People like you.
What we’re looking for
As Store Manager, you’ll make sure that your store is an inspiring place to shop; that we’re wowing customers with amazing choice and friendly, knowledgeable customer service. How will you do all that? By leading and motivating a close-knit team. By supporting, training and developing them, giving them the tools they need to exceed sales and profit targets through inspirational customer service. And that’s important: we’re not a hard-sell sort of place. Sales come through great service, always have done, always will. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects and really bring them to life with the technology available in store.
As Store Manager you’ll create the business plan and develop your people to increase sales margins. You’ll manage every aspect of your store. And you’ll constantly look for ways to improve – as an individual, as a team, as a store. So yes, we’re looking for ambition. For Store Managers who want their store, and their team, to be the best in the land. That’s the sort of drive we love.
No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!
Who you are
You know retail. You’ve had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. Of course, the two go hand-in-hand: sales come through service. That’s certainly the way it is here at Topps Tiles and why we place such importance on great customer experiences.
You’re commercially aware with the business acumen to keep ahead of your competition and set your store apart. And you’re a passionate can-do, will-do role model. A natural from-the-front leader who will drive performance through your team through clear leadership, coaching and people management.
What we’ll do for you
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage.
Then there’s a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you’ll need the flexibility to cover store opening hours (including weekends) as well as the flexibility to cover other stores, there’s no evening work to worry about – and no working on Christmas Eve or Boxing Day either.
Who we are
Big things are happening at Topps Tiles. As the UK’s leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We’re as big on career opportunities as we are on outstanding service and great value. After all, it’s the brilliant, friendly, knowledgeable people that make us special.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those 18 or over.
Store Manager employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their products, and their customer service ethos. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed as a Store Manager at Topps Tiles.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to leadership, customer service, and sales. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail management and customer service. We love seeing how your past roles have prepared you for the Store Manager position at Topps Tiles.
Be Specific About Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive sales and lead a team. Numbers speak volumes, so if you’ve exceeded targets or improved customer satisfaction, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Topps Tiles family!
How to prepare for a job interview at Topps Tiles
✨Know Your Products
Familiarise yourself with the range of tiles and products Topps Tiles offers. Being able to discuss specific items, their features, and how they can benefit customers will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching and development strategies, as well as how you motivate your team to achieve sales targets through exceptional customer service.
✨Demonstrate Customer-Centric Thinking
Think about how you can wow customers with your service. Be ready to share stories where you went above and beyond for a customer or improved their shopping experience. This aligns perfectly with Topps Tiles' focus on great service.
✨Be Ready to Discuss Business Acumen
Brush up on your understanding of P&L responsibility and how it relates to retail success. Be prepared to discuss how you would create a business plan for the store and identify opportunities for improvement and growth.
