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For Companies At a Glance
- Tasks: Engage with customers, sell tiles, and provide expert advice in a vibrant retail setting.
- Company: Join CTD Tiles, a leading retailer in the tile industry with a strong reputation.
- Benefits: Competitive hourly wage plus commission, with opportunities for growth and development.
- Other info: Enjoy a supportive environment with a focus on teamwork and achieving sales targets.
- Why this job: Combine your passion for interior design with excellent customer service in a dynamic team.
- Qualifications: Retail experience and a keen interest in interior design trends are essential.
The predicted salary is between 12 - 12 £ per hour.
About The Role
Aged 21 and above: £12.71 per hour plus personal sales commission
Aged 20 and below: £10.85 per hour plus personal sales commission
What makes a job at CTD a career like no other? CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Due to recent acquisition CTD now joins the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse, and ProTiler. We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.
Key Responsibilities
- Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
- Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
- Deal with customers face-to-face.
- Ensure showrooms are clean and tidy.
- Ensure branch standards are maintained.
- Ensure point of sale displays are up-to-date and accurate.
- Have a welcoming and confident approach when dealing with the public.
- Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
- Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
- Complete customer orders over the phone.
- Offer exceptional customer service, even when under pressure.
- Offer specific advice to customers on products and their use.
Qualifications
- Previous experience in a retail environment
- Interest in interior design trends.
- Excellent customer service skills.
Branch Assistant in Stoke-on-Trent employer: TOPPS TILES
Contact Detail:
TOPPS TILES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research CTD Tiles and their products, so you can chat confidently about what they offer. This will show you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to get comfortable with face-to-face interactions. Being able to engage customers and provide exceptional service is key in this role.
✨Tip Number 3
Show off your passion for interior design! Brush up on the latest trends and think about how tiles fit into renovation schemes. This knowledge will help you give specific advice to customers and stand out from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join our team at CTD Tiles.
We think you need these skills to ace Branch Assistant in Stoke-on-Trent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of flair can make your application stand out from the crowd.
Tailor Your Application: Make sure to tailor your application to the Branch Assistant role. Highlight your retail experience and any knowledge of interior design trends. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TOPPS TILES
✨Know Your Products
Familiarise yourself with CTD's range of tiles and associated products. Being able to discuss specific items and their benefits will show your enthusiasm and expertise, which is crucial for a Branch Assistant role.
✨Show Off Your People Skills
Prepare to demonstrate your customer service skills during the interview. Think of examples where you've successfully dealt with customers, especially in challenging situations, as this role heavily relies on face-to-face interactions.
✨Stay Updated on Design Trends
Brush up on current interior design trends and how tiles fit into renovation schemes. This knowledge will not only impress your interviewers but also help you connect with customers once you're in the role.
✨Practice Cash Handling Scenarios
Since you'll be dealing with cash transactions, it’s a good idea to review basic cash handling procedures. Be ready to discuss how you would ensure accuracy and compliance with branch procedures during the interview.