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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service in a vibrant retail environment.
- Company: Join Topps Tiles, the UK's leading tile specialist with a focus on innovation and growth.
- Benefits: Enjoy uncapped commission, generous discounts, and a supportive career development plan.
- Why this job: Be part of an exciting journey, inspiring customers and shaping their design choices.
- Qualifications: Retail experience, team leadership skills, and a passion for customer satisfaction.
- Other info: Flexible hours with no evening work or Christmas shifts; perfect for students!
The predicted salary is between 24000 - 36000 £ per year.
Great choice, outstanding value, market leading customer service. That’s Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We’d love you to help us make those plans happen.
What we’re looking for
You don’t need to know about tiles to work in a Topps Tile store. If retail’s your speciality and you share our passion for exceptional customer service, you’ll make a great Deputy Store Manager. Working alongside the Store Manager, you’ll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service.
As well as making sure that your store works like clockwork and is beautifully presented, you’ll help team members to become product experts and give them the confidence to make the most of sales opportunities and build strong relationships with our retail and trade customers. This could be through coaching, training, or simply sharing what you know and your experiences. You’ll constantly be looking for exciting new ways to improve your store and the customer experience. By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology.
No two days are the same; one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!
Who you are
A store customers enjoy shopping in and colleagues love working in - that’s what you do brilliantly. You’ve worked in retail, you’ve led teams and you can show us where you’ve exceeded sales and profit targets. You know the ingredients that make for magical customer experiences and you’re able to get the best out of team members to make it happen.
As Deputy Manager, you’re can-do, will-do, someone who rolls up their sleeves while leading by example. You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge. You’re commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
What we’ll do for you
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. There’s a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. While you’ll need the flexibility to cover store opening hours including weekends, there’s no evening work to worry about - and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required.
Who we are
Big things are happening at Topps Tiles. As the UK’s leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We’re as big on career opportunities as we are on outstanding service and great value.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Deputy Manager in Scarborough employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Scarborough
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your creativity! Bring examples of how you've improved customer experiences or sales in previous roles. Whether it's through innovative displays or unique promotions, let them see your flair for making things pop!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Topps Tiles family and ready to roll up your sleeves!
We think you need these skills to ace Deputy Manager in Scarborough
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your passion for exceptional customer service. We want to see how you've gone above and beyond in previous roles to create magical experiences for customers.
Be Specific About Your Achievements: Don't just say you’ve led teams; tell us about the results! Share specific examples of how you exceeded sales and profit targets. We love numbers and success stories that show us what you can bring to the table.
Demonstrate Your Leadership Style: As a Deputy Manager, you'll be inspiring and coaching your team. Use your application to showcase your leadership style. Tell us how you support and develop team members, and how you lead by example in a retail environment.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining the Topps Tiles family!
How to prepare for a job interview at Topps Tiles
✨Know Your Customer Service Stuff
Since Topps Tiles prides itself on outstanding customer service, brush up on your customer service skills and experiences. Think of specific examples where you went above and beyond for a customer or how you handled a tricky situation. This will show that you understand the importance of creating magical customer experiences.
✨Show Off Your Leadership Skills
As a Deputy Manager, you'll be inspiring and managing a team. Prepare to discuss your leadership style and provide examples of how you've successfully led a team in the past. Highlight any coaching or training experiences you've had, as this will demonstrate your ability to develop others and drive sales.
✨Get Creative with Your Ideas
Topps Tiles is looking for someone who can bring creativity to the store. Think about how you can improve the customer experience or make the store more visually appealing. Be ready to share your ideas during the interview, as this will show your enthusiasm for the role and your understanding of the brand's vision.
✨Be Ready to Roll Up Your Sleeves
The job involves hands-on work, so be prepared to discuss your willingness to get stuck in. Whether it's lifting tiles or helping with deliveries, showing that you're not afraid to pitch in will resonate well with the interviewers. It reflects your can-do attitude and commitment to the team's success.
