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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Join Topps Tiles, a leading retailer known for creativity and customer satisfaction.
- Benefits: Enjoy uncapped commission, generous discounts, health insurance, and career development opportunities.
- Why this job: Be part of a dynamic team where creativity meets retail, with no evening shifts required.
- Qualifications: Retail experience with strong leadership skills and a passion for customer service is essential.
- Other info: Flexible hours with no work on Christmas Eve or Boxing Day.
The predicted salary is between 24000 - 36000 £ per year.
As Store Manager, you’ll make sure that your store is an inspiring place to shop; that we’re wowing customers with amazing choice and friendly, knowledgeable customer service. How will you do all that? By leading and motivating a close-knit team. By supporting, training and developing them, giving them the tools they need to exceed sales and profit targets through inspirational customer service. And that’s important: we’re not a hard-sell sort of place. Sales come through great service, always have done, always will.
An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects and really bring them to life with the technology available in store. As Store Manager you’ll create the business plan and develop your people to increase sales margins. You’ll manage every aspect of your store. And you’ll constantly look for ways to improve – as an individual, as a team, as a store. So yes, we’re looking for ambition. For Store Managers who want their store, and their team, to be the best in the land. That’s the sort of drive we love.
No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!
Who you are
You know retail. You’ve had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. Of course, the two go hand-in-hand: sales come through service. That’s certainly the way it is here at Topps Tiles and why we place such importance on great customer experiences.
You’re commercially aware with the business acumen to keep ahead of your competition and set your store apart. And you’re a passionate can-do, will-do role model. A natural from-the-front leader who will drive performance through your team through clear leadership, coaching and people management.
What we’ll do for you
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there’s a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you’ll need the flexibility to cover store opening hours (including weekends) as well as the flexibility to cover other stores, there’s no evening work to worry about – and no working on Christmas Eve or Boxing Day either.
Sales Assistant employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with the latest trends in retail and customer service. Being knowledgeable about current practices will help you stand out during interviews, as you'll be able to discuss how you can implement these ideas in your role.
✨Tip Number 2
Showcase your leadership skills by sharing specific examples of how you've motivated a team in the past. Prepare anecdotes that highlight your ability to inspire others and drive performance, as this is crucial for the Store Manager position.
✨Tip Number 3
Demonstrate your passion for customer service by preparing to discuss how you've gone above and beyond for customers in previous roles. This will align perfectly with the company's focus on great service leading to sales.
✨Tip Number 4
Research the company culture and values thoroughly. Understanding what they stand for will allow you to tailor your responses in interviews and show that you're a great fit for their team-oriented environment.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail, customer service, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive sales through excellent service.
Write a Strong Cover Letter: In your cover letter, express your passion for retail and customer service. Mention specific examples of how you've motivated teams or improved customer experiences in previous roles. Show enthusiasm for the company and its values.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Topps Tiles
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've motivated teams in previous roles. Highlight specific instances where you successfully trained or developed team members, as this is crucial for the Store Manager position.
✨Be Ready to Discuss Financial Acumen
Since the role involves P&L responsibility, be prepared to talk about your experience with financial management. Bring up any relevant metrics or achievements that showcase your ability to drive sales and manage budgets effectively.
✨Emphasise Creativity and Problem-Solving
Given the importance of creativity in this role, think of examples where you've used innovative solutions to enhance customer experiences or improve store operations. This will demonstrate your fit for the position and your ability to think outside the box.
