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For Companies At a Glance
- Tasks: Assist customers with tile purchases and provide exceptional service in a vibrant retail setting.
- Company: CTD Tiles is a leading retailer known for quality products and outstanding customer service.
- Benefits: Enjoy competitive pay, no evening shifts, and opportunities for training and career growth.
- Why this job: Join a dynamic team, engage with customers, and explore your passion for interior design.
- Qualifications: Retail experience, interest in design trends, and strong communication skills are essential.
- Other info: No work on Christmas Eve or Boxing Day; apply easily with a quick CV submission.
Aged 21 and above: £12.21 per hour
Aged 20 and below: £10.18 per hour
What makes a job at CTD a career like no other?
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Due to recent acquisition CTD now joins the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse, and ProTiler.
We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.
Key Responsibilities:
- Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
- Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
- Deal with customers face-to-face.
- Ensure showrooms are clean and tidy.
- Ensure branch standards are maintained.
- Ensure point of sale displays are up-to-date and accurate.
- Have a welcoming and confident approach when dealing with the public.
- Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
- Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
- Complete customer orders over the phone.
- Offer exceptional customer service, even when under pressure.
- Offer specific advice to customers on products and their use.
Experience and Skills required
- Previous experience in a retail environment
- Interest in interior design trends.
- Excellent customer service skills.
- Ability to work well under pressure and handle multiple tasks.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in handling transactions.
If you\’re outgoing, friendly, have a positive attitude and don\’t mind lifting a few heavy boxes of tiles, then you\’re just the person we want to talk to.
With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals, you\’ll love working for CTD and we can\’t wait to hear from you.
Click apply, today, our application process should only take you a few minutes if you have a CV ready to go and we\’ll be in touch ASAP to arrange your chat with the hiring manager!
Closing Date
Sunday 31 August 2025
Sales Assistant - 6 Months FTC in Edinburgh employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant - 6 Months FTC in Edinburgh
✨Tip Number 1
Familiarise yourself with CTD Tiles' product range and the latest interior design trends. This knowledge will not only help you in conversations with customers but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock sales scenarios. This will prepare you for the face-to-face interactions you'll have with customers, showcasing your ability to provide exceptional service under pressure.
✨Tip Number 3
Visit a local CTD branch or similar retail environments to observe how staff interact with customers and manage the store. Take notes on their approach to sales and customer service, which you can reference in your discussions with the hiring manager.
✨Tip Number 4
Network with current or former employees of CTD Tiles on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Sales Assistant - 6 Months FTC in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you dealt with customers face-to-face, as well as your knowledge of interior design trends.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at CTD Tiles and how your skills align with their requirements.
Highlight Key Skills: In your application, focus on key skills such as communication, attention to detail, and the ability to work under pressure. Provide examples from past experiences that demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Topps Tiles
✨Show Your Product Knowledge
Make sure to brush up on the tile products and interior design trends before your interview. Being able to discuss specific products and how they can be used in various design schemes will impress the hiring manager and show your genuine interest in the role.
✨Demonstrate Excellent Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you handled difficult customers or went above and beyond to meet their needs, as this is crucial for a Sales Assistant role.
✨Be Ready to Handle Pressure
The job requires working well under pressure, so think of scenarios where you successfully managed multiple tasks at once. Share these experiences during the interview to showcase your ability to thrive in a busy retail environment.
✨Exude a Welcoming Attitude
Since the role involves face-to-face interactions with customers, practice your body language and tone of voice to ensure you come across as friendly and approachable. A positive attitude can make a significant difference in how customers perceive the brand.
