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- Tasks: Engage with customers, sell tiles, and maintain showroom standards.
- Company: CTD Tiles is a leading retailer in the tile industry, part of the Topps Group.
- Benefits: Enjoy competitive pay, no evening shifts, and opportunities for training and promotion.
- Why this job: Join a vibrant team, enhance your customer service skills, and explore interior design trends.
- Qualifications: Retail experience, interest in design, and strong communication skills are essential.
- Other info: Flexible application process; just a few minutes if you have your CV ready!
Aged 21 and above: £12.21 per hour
Aged 20 and below: £10.18 per hour
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.
Key Responsibilities:
- Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
- Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
- Deal with customers face-to-face.
- Ensure showrooms are clean and tidy.
- Ensure branch standards are maintained.
- Ensure point of sale displays are up-to-date and accurate.
- Have a welcoming and confident approach when dealing with the public.
- Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
- Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
- Complete customer orders over the phone.
- Offer exceptional customer service, even when under pressure.
- Offer specific advice to customers on products and their use.
Experience and Skills required:
- Previous experience in a retail environment.
- Interest in interior design trends.
- Excellent customer service skills.
- Ability to work well under pressure and handle multiple tasks.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in handling transactions.
If you're outgoing, friendly, have a positive attitude and don't mind lifting a few heavy boxes of tiles, then you're just the person we want to talk to. With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus training, development, and promotion opportunities for your longer-term career goals, you'll love working for CTD and we can't wait to hear from you.
Click apply today; our application process should only take you a few minutes if you have a CV ready to go and we'll be in touch ASAP to arrange your chat with the hiring manager!
Closing Date: Sunday 22 June 2025
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with CTD Tiles' product range and the latest interior design trends. This knowledge will not only help you in conversations with customers but also demonstrate your genuine interest in the role during your interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock sales scenario. This will help you feel more confident when dealing with customers face-to-face and over the phone, which is crucial for this position.
✨Tip Number 3
Showcase your ability to work under pressure by sharing examples from previous retail experiences where you successfully managed multiple tasks. This will highlight your capability to thrive in a busy environment, which is essential for a Sales Assistant.
✨Tip Number 4
Be prepared to discuss how you can contribute to the team’s sales targets. Think of specific strategies or ideas you could implement to enhance customer engagement and boost sales, as this will show your proactive approach to the role.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you dealt with customers face-to-face, as well as your knowledge of interior design trends.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your interest in the tile industry. Mention specific skills that align with the job description, such as your ability to work under pressure and handle multiple tasks.
Showcase Your People Skills: In your application, provide examples of how you've successfully interacted with customers in the past. Highlight any instances where you provided exceptional service or resolved customer issues effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Topps Tiles
✨Show Your Product Knowledge
Make sure to brush up on the different types of tiles and their uses. Being able to discuss product features and benefits confidently will impress the interviewer and show that you're genuinely interested in the role.
✨Demonstrate Excellent Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to meet customer needs, as this is crucial for a Sales Assistant role.
✨Be Ready to Discuss Interior Design Trends
Since the job requires an interest in interior design, be prepared to talk about current trends and how tiles can enhance a space. This shows that you’re not just looking for any job, but are specifically interested in this field.
✨Exude a Welcoming Attitude
During the interview, practice being friendly and approachable. Your ability to connect with people is key in retail, so let your personality shine through and demonstrate that you can create a positive experience for customers.