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For Companies At a Glance
- Tasks: Assist customers in visualising their projects and provide expert product advice.
- Company: Topps Tiles, a unique retail environment with a focus on customer experience.
- Benefits: Competitive hourly wage plus personal sales commission and team support.
- Why this job: Join a small team and make a real difference in customers' home projects.
- Qualifications: Passion for customer service and a keen eye for design.
- Other info: Exciting opportunities for growth in a dynamic retail setting.
Job Description
Aged 21 and above: £12.21 per hour
Aged 20 and below: £10.18 per hour
What makes a job at CTD a career like no other?
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Due to recent acquisition CTD now joins the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse, and ProTiler.
We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.
Key Responsibilities:
- Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
- Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
- Deal with customers face-to-face.
- Ensure showrooms are clean and tidy.
- Ensure branch standards are maintained.
- Ensure point of sale displays are up-to-date and accurate.
- Have a welcoming and confident approach when dealing with the public.
- Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
- Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
- Complete customer orders over the phone.
- Offer exceptional customer service, even when under pressure.
- Offer specific advice to customers on products and their use.
Experience and Skills required:
- Previous experience in a retail environment
- Interest in interior design trends.
- Excellent customer service skills.
- Ability to work well under pressure and handle multiple tasks.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in handling transactions.
If you’re outgoing, friendly, have a positive attitude and don’t mind lifting a few heavy boxes of tiles, then you’re just the person we want to talk to.
With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals, you’ll love working for CTD and we can’t wait to hear from you.
Click apply, today, our application process should only take you a few minutes if you have a CV ready to go and we’ll be in touch ASAP to arrange your chat with the hiring manager!
Sales Assistant employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Topps Tiles. Understand their products and values so you can show you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your sales pitch! As a Sales Assistant, you'll need to sell products and ideas. Try role-playing with a friend to get comfortable with talking about how you can help customers visualise their projects.
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Make sure you look smart and professional for your interview to show that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Topps Tiles family.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of flair can make your application stand out from the crowd.
Tailor Your Application: Make sure to customise your application for the Sales Assistant role. Highlight any relevant experience or skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Topps Tiles.
How to prepare for a job interview at Topps Tiles
✨Know Your Products
Before the interview, take some time to familiarise yourself with Topps Tiles' product range. Being able to discuss specific tiles, materials, and design ideas will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you can demonstrate your ability to help customers visualise their projects and make informed decisions.
✨Dress the Part
Retail is all about presentation, so make sure you dress smartly for the interview. A neat and professional appearance will not only boost your confidence but also show that you understand the importance of representing the brand well.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the training process. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.