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For Companies At a Glance
- Tasks: Engage with customers, sell tiles, and maintain showroom standards.
- Company: Join CTD Tiles, a leading retailer in the tile industry.
- Benefits: Competitive pay, no evening shifts, and career development opportunities.
- Why this job: Combine your passion for interior design with excellent customer service.
- Qualifications: Retail experience and a keen interest in interior design trends.
- Other info: Friendly team environment with opportunities for growth.
Job Description
Aged 21 and above: £12.21 per hour
Aged 20 and below: £10.18 per hour
What makes a job at CTD a career like no other?
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Due to recent acquisition CTD now joins the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse, and ProTiler.
We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.
Key Responsibilities:
- Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
- Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
- Deal with customers face-to-face.
- Ensure showrooms are clean and tidy.
- Ensure branch standards are maintained.
- Ensure point of sale displays are up-to-date and accurate.
- Have a welcoming and confident approach when dealing with the public.
- Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
- Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
- Complete customer orders over the phone.
- Offer exceptional customer service, even when under pressure.
- Offer specific advice to customers on products and their use.
Experience and Skills required
- Previous experience in a retail environment
- Interest in interior design trends.
- Excellent customer service skills.
- Ability to work well under pressure and handle multiple tasks.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in handling transactions.
If you’re outgoing, friendly, have a positive attitude and don’t mind lifting a few heavy boxes of tiles, then you’re just the person we want to talk to.
With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals, you’ll love working for CTD and we can’t wait to hear from you.
Click apply, today, our application process should only take you a few minutes if you have a CV ready to go and we’ll be in touch ASAP to arrange your chat with the hiring manager!
Sales Assistant employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CTD Tiles and their products. This will help you show off your knowledge about their offerings and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of some scenarios where you can showcase your excellent customer service skills. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and professional. First impressions matter, and looking the part can help you stand out as a serious candidate.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the hiring manager's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your retail experience and any knowledge of interior design trends to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for the Sales Assistant role at CTD. Don’t forget to mention your customer service skills!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so make sure we can easily see how you meet the requirements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s quick and easy, and ensures your application goes straight to us. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Topps Tiles
✨Know Your Products
Familiarise yourself with CTD's range of tiles and associated products. Being able to discuss specific items and their benefits will show your enthusiasm and product knowledge, which is crucial for a Sales Assistant role.
✨Show Off Your People Skills
Prepare to demonstrate your excellent customer service skills during the interview. Think of examples where you've successfully dealt with customers, especially in challenging situations, as this will highlight your ability to handle pressure.
✨Stay Updated on Design Trends
Brush up on current interior design trends and how tiles fit into renovation schemes. This knowledge will not only impress the interviewer but also show that you're genuinely interested in the industry.
✨Practice Your Communication
Since strong communication is key for this role, practice articulating your thoughts clearly. You might even want to role-play common customer interactions to feel more confident when discussing how you would engage with customers face-to-face or over the phone.
