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Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business - we're a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do... that's the Topps way.
What We're Looking For
As a Store Manager, you are the driving force behind your store's success. As the leader of the store team - and by using the Topps Sales Framework - you'll be fully accountable for delivering your store's sales performance, profit targets and exceptional operational standards.
You'll inspire, coach and develop your team to create a performance-driven environment that consistently delivers operational excellence and an unrivalled customer experience. You'll build loyalty, grow relationships with customers, and ensure both trade and retail shoppers see Topps as their number-one destination.
You're a confident communicator and a strong people leader. You've managed teams, driven commercial success and can clearly demonstrate where you've exceeded sales and profit targets.
You know retail - and you know it well. You've had full P&L responsibility, consistently delivering impressive financial results while creating customer experiences that keep people coming back.
What You'll Be Doing
- Leading, inspiring and coaching your store team, embedding a high-performance culture built on great service, strong sales behaviours and consistent operational standards.
- Taking full accountability for the store's commercial results - identifying opportunities, driving sales and ensuring both trade and retail targets are consistently met.
- Using the Topps Sales Framework to ensure the team delivers a customer-first, consultative approach that uncovers needs, offers the right recommendations and closes sales confidently.
- Developing your team through coaching and regular feedback, helping them excel in customer conversations, spot opportunities and deliver outstanding results. xgikmsk
- Leading by example on the shop floor, demonstrating what exceptional selling and service look like, and motivating the team through your actions.
- Maintaining exceptional operational stand Please click on the apply button to read the full job description
Store Manager in Plympton employer: TOPPS TILES
Topps Group is an exceptional employer, offering a vibrant work culture within our expansive Support Office in Leicester, where collaboration and innovation thrive. Employees benefit from a dynamic environment that fosters professional growth, with opportunities to engage in meaningful projects that directly impact our ambitious sales goals. Join us to be part of a dedicated team that values customer relationships and drives success together.
