Warehouse Supervisor in Northampton

We are currently recruiting for a Shift Supervisor (2pm - 10pm) to join our Warehouse operation. Working as part of, and in support of the Shift Management team, you will be actively seeking to improve overall standards, productivity & morale of the shift.

Responsibilities:

• Oversee daily warehouse operations, setting direction for the shift and ensuring an efficient, controlled workflow throughout the operation.
• Own the creation, communication, and delivery of an accurate and cost-effective labour plan, aligned to forecast and actual volumes, ensuring appropriate resource allocation across the shift.
• Set the shift plan, priorities, and operational focus to ensure the pick and pack operation delivers against agreed SLAs, quality, safety, and cost targets.
• Act as the owner and point of accountability for all shift KPIs, maintaining strong operational control and taking timely corrective action to ensure targets are achieved.
• Ensure inventory accuracy and minimise stock loss by controlling and auditing put-away, replenishment, and bulk movement activities.
• Manage the warehouse operational footprint, ensuring space is used effectively and that inbound and outbound loading/unloading is completed accurately and to scheduled times.
• Conduct and oversee quality control checks on inbound and outbound deliveries, ensuring compliance with agreed standards and customer requirements.
• Ensure stock replenishment activities are completed accurately and within required timescales to maintain operational continuity.
• Provide structured performance feedback, coach and develop Team Leaders, and manage underperformance through a consistent, fair, and documented disciplinary process.
• Lead continuous improvement activity, owning initiatives that reduce costs, improve service levels, enhance productivity, and drive operational efficiency.
• Review, maintain, and improve warehouse processes to reduce waste, improve flow, and mitigate risk of injury, ensuring processes are documented and followed.
• Promote strong communication and collaboration across the shift, setting clear expectations and reinforcing a positive and safety-focused working culture.
• Own risk assessment activity related to manual handling, equipment operation, ergonomics, and workplace layout; identify, implement, and document safer ways of working.
• Control and maintain a structured documentation schedule to ensure ongoing compliance with Health & Safety and audit requirements.
• Ensure all warehouse equipment is safe and compliant by controlling service, inspection, and maintenance schedules for all shift-used equipment.
• Ensure all operatives are issued with, trained on, and consistently wear appropriate PPE in line with site and legal requirements.

Knowledge, Skills and Experience Required:

• Strong understanding of warehouse and logistics operations within a fast-paced environment.
• Proven leadership capability, with the ability to lead, coach, and hold others to account.
• Clear and effective communication skills at all levels.
• Ability to plan, prioritise, and manage competing operational demands.
• Experience supervising teams or operational processes within a logistics or warehouse setting.
• Strong drive to achieve and exceed SLA, productivity, quality, and safety targets.

Diversity, Equity and Inclusion:

At Topps Group we believe that diversity isn't just a box to tick. We are committed to creating an authentic 'One Topps' culture, where our colleagues feel included and supported regardless of who they are or where they are from. We actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio-economic backgrounds. If you need any adjustments during the recruitment process, just let us know - we're here to support you. Join us in shaping a culture where inclusion is more than a policy - it's a daily practice.