Deputy Manager in Newcastle

Part-time - 30 hours per week Great choice, outstanding value, market leading customer service. Thats Topps Tiles. But theres more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. Wed love you to help us make those plans happen. Topps Tiles is the UKs number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, were more than just a business - were a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do thats the Topps way. What were looking for As a Deputy Manager, youll be right at the heart of your stores success. Working closely with the Store Manager, youll help lead, motivate and inspire the team - championing standout service while driving strong commercial results across our trade business. This is your chance to make a real impact. Youll strengthen local trade relationships, build loyalty, and make sure our trade customers see Topps as their number one destination for everything tile-related. Youre a confident communicator, a natural motivator and a trusted partner to customers. Youve worked in retail, youve led teams, and you can show us where youve smashed sales and profit targets. What Youll Be Doing Supporting the Store Manager to lead and motivate the store team, ensuring consistent delivery of great service, strong sales behaviours and operational excellence. Taking ownership of the trade side of the business - growing relationships, driving repeat purchases and increasing local trade market share. Using the Topps Sales Framework to proactively build meaningful relationships with trade customers, uncovering their needs and confidently recommend the right products. Coaching and engaging the store team to help them spot opportunities, strengthen customer conversations and deliver both trade and retail sales and profit targets. Leading by example on the shop floor - influencing, inspiring, and closing sales with confidence. Ensuring the store maintains high operational standards and delivers an unrivalled customer experience every time. No Trade Experience? No Problem. If youre confident, energetic, customer-focused and up for learning, well provide full training in: Trade and retail product knowledge Consultative selling skills Leadership and team coaching Our Topps Sales Framework Whats In It for You? Competitive basic salary Sales commission and bonus No evening work Christmas Eve & Boxing Day off Ongoing training, leadership development and real progression opportunities Generous Staff Discount Access to our Benefits platform with a wide range of discounts from 100s of retailers. If you love talking to people, enjoy selling and feel motivated by results, youll thrive here. Click Apply today. The application should only take a few minutes if your CV is ready, and well be in touch ASAP to arrange your chat with the hiring manager Due to health and safety requirements and the nature of the work carried out in our stores, we are unable to consider applications from individuals under the age of 18.Think you know Topps Group? Think again. Theres plenty about Topps Group that might surprise you. Like the fact that you dont need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that were Britains largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.