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- Tasks: Engage with customers, sell tiles, and maintain showroom standards in a vibrant retail environment.
- Company: Join CTD Tiles, a leading retailer in the tile industry with a collaborative culture.
- Benefits: Competitive pay, no evening shifts, training, and career development opportunities.
- Why this job: Be part of a dynamic team and make a real impact in customer service and sales.
- Qualifications: Retail experience, interest in interior design, and strong communication skills.
- Other info: Enjoy a friendly atmosphere with excellent growth potential in your career.
The predicted salary is between 12 - 12 £ per hour.
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.
Key Responsibilities:
- Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
- Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
- Deal with customers face-to-face.
- Ensure showrooms are clean and tidy.
- Ensure branch standards are maintained.
- Ensure point of sale displays are up-to-date and accurate.
- Have a welcoming and confident approach when dealing with the public.
- Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
- Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
- Complete customer orders over the phone.
- Offer exceptional customer service, even when under pressure.
- Offer specific advice to customers on products and their use.
Experience and Skills required:
- Previous experience in a retail environment.
- Interest in interior design trends.
- Excellent customer service skills.
- Ability to work well under pressure and handle multiple tasks.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in handling transactions.
If you're outgoing, friendly, have a positive attitude and don't mind lifting a few heavy boxes of tiles, then you're just the person we want to talk to. With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus training, development, and promotion opportunities for your longer-term career goals, you'll love working for CTD and we can't wait to hear from you.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Click apply today; our application process should only take you a few minutes if you have a CV ready to go and we'll be in touch ASAP to arrange your chat with the hiring manager!
Branch Assistant in Newcastle employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant in Newcastle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CTD Tiles and the Topps Group. Understanding their products and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of some scenarios where you can showcase your excellent customer service skills. Role-play with a friend or family member to get comfortable with handling different types of customers.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. First impressions matter, and looking polished will help you stand out as a serious candidate who’s ready to represent the CTD brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in the hiring manager's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Branch Assistant in Newcastle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Branch Assistant role. Highlight your retail experience, customer service skills, and any knowledge of interior design trends to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re excited about working with CTD Tiles and how you can contribute to our team.
Show Off Your People Skills: Since this role involves a lot of customer interaction, make sure to showcase your excellent communication and interpersonal skills in your application. We love candidates who can connect with customers and provide exceptional service!
Apply Through Our Website: Don’t forget to apply through our website! It’s quick and easy, and we’ll get back to you ASAP to arrange a chat with the hiring manager. We can’t wait to hear from you!
How to prepare for a job interview at Topps Tiles
✨Know Your Products
Familiarise yourself with CTD's range of tiles and associated products. Being able to discuss features, benefits, and current interior design trends will show your passion and expertise, making you a valuable asset in the eyes of the hiring manager.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond for customers, as this role heavily relies on strong interpersonal skills.
✨Practice Your Communication
Since you'll be dealing with customers face-to-face and over the phone, practice clear and confident communication. Role-play common scenarios with a friend to ensure you're comfortable discussing products and handling transactions accurately.
✨Demonstrate Team Spirit
CTD values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to team goals or supported colleagues, as this will reflect your ability to thrive in a retail environment.