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- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service in a vibrant retail environment.
- Company: Join Topps Tiles, the UK's leading tile specialist with a focus on innovation and growth.
- Benefits: Enjoy uncapped commission, generous discounts, and a supportive career development plan.
- Why this job: Be part of an exciting journey, inspiring customers and shaping their design choices every day.
- Qualifications: Retail experience, team leadership skills, and a passion for creating magical customer experiences.
- Other info: Flexible hours with no evening work, plus opportunities for career advancement.
The predicted salary is between 28800 - 42000 £ per year.
Great choice, outstanding value, market leading customer service. That's Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We’d love you to help us make those plans happen.
First things first: you don’t need to know about tiles to work in a Topps Tile store. If retail’s your speciality and you share our passion for exceptional customer service, you’ll make a great Deputy Store Manager. Working alongside the Store Manager, you’ll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. You’ll help team members to become product experts and give them the confidence to make the most of sales opportunities and build strong relationships with our retail and trade customers through coaching, training, or simply sharing what you know and your experiences.
As Deputy Manager, you’ll constantly be looking for exciting new ways to improve your store and the customer experience. By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology which really allows our customers’ projects to come to life. Lifting tiles is part of the job as is putting away deliveries!
A store customers enjoy shopping in and colleagues love working in - that’s what you do brilliantly. You’ve worked in retail, you’ve led teams and you can show us where you’ve exceeded sales and profit targets. You know the ingredients that make for magical customer experiences - and you’re able to get the best out of team members to make it happen. You’re can-do, will-do, someone who rolls up their sleeves while leading by example. You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge. You’re commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. There’s a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. You’ll need the flexibility to cover store opening hours including weekends, but there’s no evening work to worry about - and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required.
Big things are happening at Topps Tiles. As the UK’s leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We’re as big on career opportunities as we are on outstanding service and great value. After all, it’s the brilliant, friendly, knowledgeable people that make us special. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Deputy Manager in Moreton in Marsh employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Moreton in Marsh
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your creativity! Bring examples of how you've improved customer experiences in past roles. Whether it's through innovative displays or engaging team training, let them see your flair for making things better.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Topps Tiles family and ready to roll up your sleeves!
We think you need these skills to ace Deputy Manager in Moreton in Marsh
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for exceptional customer service. We want to see how you’ve gone above and beyond to create magical experiences for customers in your previous roles.
Share Your Leadership Experience: As a Deputy Manager, you'll be leading a team, so don’t forget to showcase your leadership skills in your application. Tell us about times you've inspired or developed team members to achieve their best.
Be Creative and Innovative: We love fresh ideas! If you have any creative approaches to improving customer experience or store presentation, share them in your application. Show us how you can bring a unique flair to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at Topps Tiles!
How to prepare for a job interview at Topps Tiles
✨Know Your Customer Service Basics
Before the interview, brush up on the key principles of exceptional customer service. Think about examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction, which is crucial for a Deputy Manager role.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading teams. Have specific examples ready that demonstrate how you've inspired and developed team members in previous roles. Highlight any successes in exceeding sales targets or improving team performance, as this aligns perfectly with what they’re looking for.
✨Get Creative with Store Presentation
Since the role involves making the store visually appealing, think about how you can contribute creatively. Bring ideas to the table during the interview about how you would enhance the store's presentation or customer experience. This shows your proactive approach and passion for the role.
✨Be Ready for Practical Questions
Expect questions that may require you to think on your feet, such as how you would handle a difficult customer or manage a busy store day. Practise these scenarios beforehand so you can respond confidently and demonstrate your problem-solving skills.
