At a Glance
- Tasks: Lead and inspire the store team while driving sales and building trade relationships.
- Company: Topps Tiles, the UK's number one tile retailer with a community-focused culture.
- Benefits: Competitive salary, commission, no evening work, and generous staff discounts.
- Other info: Full training provided; great opportunities for career progression.
- Why this job: Make a real impact in a fast-moving business with exciting growth plans.
- Qualifications: Retail experience, leadership skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Great choice, outstanding value, market leading customer service. That's Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business - we're a community.
What we're looking for
As a Deputy Manager, you'll be right at the heart of your store's success. Working closely with the Store Manager, you'll help lead, motivate and inspire the team - championing standout service while driving strong commercial results across our trade business. You'll strengthen local trade relationships, build loyalty, and make sure our trade customers see Topps as their number one destination for everything tile-related. You're a confident communicator, a natural motivator and a trusted partner to customers. You've worked in retail, you've led teams, and you can show us where you've smashed sales and profit targets.
What You'll Be Doing
- Supporting the Store Manager to lead and motivate the store team, ensuring consistent delivery of great service, strong sales behaviours and operational excellence.
- Taking ownership of the trade side of the business - growing relationships, driving repeat purchases and increasing local trade market share.
- Using the Topps Sales Framework to proactively build meaningful relationships with trade customers, uncovering their needs and confidently recommend the right products.
- Coaching and engaging the store team to help them spot opportunities, strengthen customer conversations and deliver both trade and retail sales and profit targets.
- Leading by example on the shop floor - influencing, inspiring, and closing sales with confidence.
- Ensuring the store maintains high operational standards and delivers an unrivalled customer experience every time.
No Trade Experience? No Problem.
If you're confident, energetic, customer-focused and up for learning, we'll provide full training in:
- Trade and retail product knowledge
- Consultative selling skills
- Leadership and team coaching
- Our Topps Sales Framework
What's In It for You?
- Competitive basic salary
- Sales commission and bonus
- No evening work
- Christmas Eve & Boxing Day off
- Ongoing training, leadership development and real progression opportunities
- Generous Staff Discount
- Access to our Benefits platform with a wide range of discounts from 100s of retailers.
If you love talking to people, enjoy selling and feel motivated by results, you'll thrive here. Click Apply today. The application should only take a few minutes if your CV is ready, and we'll be in touch ASAP to arrange your chat with the hiring manager.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Deputy Manager in Maidstone employer: TOPPS TILES
At Topps Tiles, we pride ourselves on being more than just the UK's leading tile retailer; we are a vibrant community dedicated to exceptional customer service and employee growth. As a Deputy Manager, you'll enjoy a competitive salary, sales commission, and ongoing training opportunities, all while working in a supportive environment that values teamwork and celebrates success. With no evening work and generous staff discounts, Topps Tiles offers a fulfilling career path where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Maidstone
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their values, and what makes them tick. This way, when you chat with the hiring manager, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your pitch! Think about how you can demonstrate your leadership skills and sales achievements. Be ready to share specific examples of how you've motivated teams and smashed targets in the past.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at Topps Tiles.
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and we’ll get back to you ASAP. Plus, it shows you’re serious about joining the Topps community!
We think you need these skills to ace Deputy Manager in Maidstone
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Topps Tiles and making a difference in our community.
Tailor Your CV:Make sure your CV is tailored to the Deputy Manager role. Highlight your retail experience, leadership skills, and any achievements that demonstrate your ability to smash sales targets. We love seeing how you've made an impact in previous roles!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don't forget to apply through our website! It’s super quick and easy, and we’ll be in touch ASAP to chat about your application. We can’t wait to hear from you!
How to prepare for a job interview at TOPPS TILES
✨Know Your Stuff
Before the interview, make sure you understand Topps Tiles' values and what makes them stand out in the market. Familiarise yourself with their product range and customer service approach. This will help you demonstrate your enthusiasm and show that you're genuinely interested in being part of their community.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully led a team or driven sales. Be ready to discuss how you can inspire others and create a positive work environment that aligns with Topps Tiles' culture.
✨Emphasise Customer Focus
Topps Tiles puts customers at the heart of everything they do. Think of specific instances where you've gone above and beyond for a customer or built strong relationships in a retail setting. Highlighting your customer service skills will show that you understand the importance of delivering an exceptional experience.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, the team dynamics, and the company's future plans. This not only shows your interest but also helps you gauge if Topps Tiles is the right fit for you. Ask about their training programmes and how they support career progression.
