At a Glance
- Tasks: Help customers find their perfect tiles and create stunning spaces.
- Company: Topps Tiles, the UK's leading tile retailer with a supportive community.
- Benefits: Competitive pay, sales commission, no late nights, and generous staff discounts.
- Other info: Enjoy ongoing training and career progression opportunities in a fun retail environment.
- Why this job: Join a dynamic team, develop sales skills, and make a real impact on customer experiences.
- Qualifications: No experience needed; just bring your friendly energy and willingness to learn.
The predicted salary is between 25 - 30 £ per hour.
20 hours per week including some weekend working.
Aged 21 and above: £12.71 per hour plus personal sales commission.
Aged 20 and below: £10.85 per hour plus personal sales commission.
Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business - we're a community.
Working in retail as a Sales Assistant (known internally as a Service Specialist!) is genuinely different at Topps Tiles. As a key member of a small, supportive team, you'll help customers visualise their projects and find exactly what they need to make their vision a reality.
You won't just serve at a till. You'll become a specialist, developing real sales skills by using a consultative approach - asking great questions and understanding customer needs. Every conversation is a chance to influence, inspire, sell and create an exceptional experience that keeps customers coming back.
And unlike many retail roles, you won't work late evenings - plus you'll enjoy three days off at Christmas.
What you'll be doing:
- Building long-standing relationships with regular trade and retail customers through a consultative sales approach.
- Asking the right questions to understand customer needs so you can confidently recommend the best products.
- Using your creativity to inspire customers with colour, style, layout and design ideas.
- Driving sales through expert product knowledge.
- Confidently closing sales and maximising every opportunity.
No experience? No problem. You don't need to know anything about tiles - or even retail. If you're outgoing, friendly, energetic and don't mind lifting heavy boxes, we'll give you all the training you need, including developing your sales confidence and skills through our simple, customer-first sales framework.
What's in it for you?
- Competitive basic salary.
- Sales commission.
- No evening work.
- Christmas Eve and Boxing Day off.
- Ongoing training, development and progression opportunities.
- Generous Staff Discount.
- Access to our Benefits platform with a wide range of discounts from 100s of retailers.
You'll love working for Topps - and we can't wait to hear from you. Click Apply today. The application should only take a few minutes if your CV is ready, and we'll be in touch ASAP to arrange your chat with the hiring manager.
Due to health and safety requirements and the nature of our in-store work, we would encourage applications from individuals aged 18 or over.
Sales Assistant in Loughborough employer: TOPPS TILES
Topps Tiles is an exceptional employer that fosters a supportive and collaborative work environment, where small teams with big ambitions come together to deliver outstanding customer service. With competitive pay, commission on sales, and a commitment to employee development through ongoing training, you'll find ample opportunities for growth in your retail career. Plus, enjoy the unique advantage of no late evening shifts and generous time off during the festive season, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in Loughborough
✨Tip Number 1
Get to know Topps Tiles! Familiarise yourself with our products and the unique customer experience we offer. This will help you stand out during your interview and show that you're genuinely interested in being part of our community.
✨Tip Number 2
Practice your consultative sales approach! Think about how you'd ask questions to understand a customer's needs. Role-playing with a friend can help you feel more confident when it comes to those real conversations with customers.
✨Tip Number 3
Show off your creativity! Prepare some ideas on how you could inspire customers with colour, style, and design. This will demonstrate your enthusiasm for helping them visualise their projects and make you a memorable candidate.
✨Tip Number 4
Apply through our website! It’s quick and easy, and we promise to get back to you ASAP. Plus, it shows you're proactive and ready to jump into the Topps Tiles family!
We think you need these skills to ace Sales Assistant in Loughborough
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our customer-first approach.
Tailor Your CV:Make sure your CV is tailored to the Sales Assistant role. Highlight any experience that showcases your ability to build relationships and provide excellent customer service, even if it’s not directly related to retail.
Keep It Concise:We appreciate a clear and concise application. Stick to the point and make sure every word counts. A well-structured application will grab our attention and make it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the quickest way for us to receive your application, and we can’t wait to get in touch with you ASAP to chat about the exciting opportunities at Topps Tiles.
How to prepare for a job interview at TOPPS TILES
✨Know Your Products
Familiarise yourself with the types of tiles and products Topps Tiles offers. Even if you don’t have prior experience, showing that you've done your homework will impress the interviewers. They want to see your enthusiasm for helping customers find the right solutions.
✨Practice Your Consultative Approach
Think about how you would engage with a customer. Prepare some questions that help uncover their needs, like 'What style are you envisioning for your space?' or 'Are you looking for something durable or decorative?' This shows you understand the importance of a consultative sales approach.
✨Show Your Personality
Topps Tiles values outgoing and friendly individuals. Be yourself during the interview! Share stories that highlight your energy and ability to connect with people. Remember, they’re looking for someone who can build relationships with customers.
✨Highlight Teamwork Skills
Since you'll be part of a small, supportive team, emphasise your ability to work well with others. Share examples of how you've collaborated in past roles or projects. This will demonstrate that you can contribute positively to the team dynamic at Topps Tiles.
