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- Tasks: Lead and inspire a small store team while delivering exceptional customer service.
- Company: Join Topps Tiles, the UK's leading tile specialist with a vibrant culture.
- Benefits: Enjoy uncapped commission, generous discounts, and career development opportunities.
- Other info: Flexible hours with no evening work and a supportive environment for growth.
- Why this job: Make a real impact in retail and help customers bring their design dreams to life.
- Qualifications: Retail experience and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
30 hours per week including some weekend working. Great choice, outstanding value, market leading customer service. That's Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future.
What we're looking for
You don't need to know about tiles to work in a Topps Tile store. If retail's your speciality and you share our passion for exceptional customer service, you'll make a great Deputy Store Manager. Working alongside the Store Manager, you'll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. You'll help team members to become product experts and give them the confidence to make the most of sales opportunities and build strong relationships with our retail and trade customers through coaching, training, or simply sharing what you know and your experiences. You'll constantly be looking for exciting new ways to improve your store and the customer experience. By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology.
No two days are the same; one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!
Who you are
A store customer's enjoy shopping in and colleagues love working in - that's what you do brilliantly. You've worked in retail, you've led teams and you can show us where you've exceeded sales and profit targets. You know the ingredients that make for magical customer experiences and you're able to get the best out of team members to make it happen. As Deputy Manager, you're can-do, will-do, someone who rolls up their sleeves while leading by example. You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge. You're commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
What we'll do for you
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. There's a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. You'll need the flexibility to cover store opening hours including weekends, but there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required.
Who we are
Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value. After all, it's the brilliant, friendly, knowledgeable people that make us special. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Deputy Head of Training in London employer: TOPPS TILES
Contact Detail:
TOPPS TILES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head of Training in London
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their values, and what makes them tick. This way, when you walk into that interview, you can show off your enthusiasm and understanding of their mission.
✨Tip Number 2
Practice your people skills! As a Deputy Head of Training, you'll be inspiring and coaching your team. Think about examples from your past where you've led a team or improved customer experiences, and be ready to share those stories.
✨Tip Number 3
Show your creativity! Since the role involves inspiring customers with style choices, think of ways you can demonstrate your creative flair during the interview. Maybe bring along a portfolio or ideas on how to enhance the customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Topps Tiles family and ready to contribute to our exciting future.
We think you need these skills to ace Deputy Head of Training in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for exceptional customer service. We want to see how you’ve gone above and beyond in previous roles to create magical experiences for customers.
Be Creative and Personal: Don’t be afraid to let your personality shine through! Share your creative ideas and how you can inspire customers with their style choices. We love seeing applicants who can think outside the box.
Highlight Your Leadership Skills: As a Deputy Manager, you’ll be leading a team, so it’s crucial to showcase your leadership experience. Tell us about times you’ve coached or developed team members and how you’ve driven sales and profitability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Topps Tiles!
How to prepare for a job interview at TOPPS TILES
✨Know Your Customer Service Stuff
Make sure you can talk about your previous experiences in delivering exceptional customer service. Think of specific examples where you went above and beyond to help a customer or improve their experience. This will show that you understand the importance of customer satisfaction, which is key for the Deputy Head of Training role.
✨Show Off Your Leadership Skills
Prepare to discuss how you've successfully led teams in the past. Highlight any coaching or training experiences you've had, and be ready to share how you inspired your team to exceed sales targets. This will demonstrate that you have the right mindset to manage and develop a small store team effectively.
✨Get Creative with Ideas
Since the role involves improving the store and customer experience, think of innovative ideas you could bring to the table. Whether it's a new training method or a creative way to display products, having fresh ideas will show that you're proactive and ready to contribute to the store's success.
✨Be Flexible and Ready to Roll Up Your Sleeves
The job requires flexibility, so be prepared to discuss your availability and willingness to work weekends or in different locations. Also, mention your hands-on approach to tasks, like lifting tiles or helping with deliveries, to show that you're not afraid to get stuck in and support your team wherever needed.